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When Mid Server Is Down Automatically Create Incident

New article articles in ServiceNow Community · Jul 30, 2025 · article

Follow these Steps

1. Go to application Navigator and search Flow designer.

HarishBainsla_0-1753849347247.png

2. Now Click on New and then Flow

HarishBainsla_1-1753849417412.png

3.Fill the below fields like flow name, Description and click on Build Flow

HarishBainsla_2-1753849514244.png

4. Now click on Trigger Condition and Fill the details as shown below.

HarishBainsla_0-1753950157733.png

5. Click on Done

6.Now click on Action and fill the details as shown . Also you can put field value as per your requirement.

HarishBainsla_4-1753849792022.png

7. Click On done

8. Save it and Activate it .

HarishBainsla_5-1753849914500.png

9. Now you can test it.

Now you can see it will create incident .

HarishBainsla_6-1753850171863.png

Thank You

LinkedIn : https://www.linkedin.com/in/harish-baisla-8895aa22a/

ServiceNow Community Rising Star 2024

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https://www.servicenow.com/community/itom-articles/when-mid-server-is-down-automatically-create-incident/ta-p/3338101