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Conditionally Customize the Recommendations Tab in Service Operations Workspace

New article articles in ServiceNow Community · Jul 30, 2025 · article

Learn how to control the visibility of the Recommendations tab (bell icon) in Service Operations Workspace based on table conditions. This post also explains how to selectively hide either the Recommended actions or Search sub-tabs within it, offering customization.

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https://www.servicenow.com/community/itsm-blog/conditionally-customize-the-recommendations-tab-in-service/ba-p/3338087