Suggested Steps Generation in Now Assist for Customer Service Management (CSM)
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Jul 29, 2025
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If you're hitting a roadblock at the Record Clustering step due to fewer than 500 resolved cases, you're not alone. This post walks you through a quick workaround using a Python script to generate synthetic data and get your skill activation back on track.
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https://www.servicenow.com/community/now-assist-blog/suggested-steps-generation-in-now-assist-for-customer-service/ba-p/3337391