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Smarter Assignment Using Decision Tables + Flow Designer

New article articles in ServiceNow Community · Jul 28, 2025 · article

Back again with another Decision Table use case - this time for smarter case assignments without relying on custom tables or rigid assignment rules. In this post, I've shared how we structured specific vs. generic conditions, used Flow Designer effectively, and included tips for handling imports, default logic, and debugging when things don’t work as expected.

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https://www.servicenow.com/community/developer-articles/smarter-assignment-using-decision-tables-flow-designer/ta-p/3336736