On June 24th, & 25th, the Operational Technology Product Management teams hosted a technical implementation bootcamp focusing on new capabilities introduced in Q1 & Q2 2025. These sessions included training designed for implementors, along with presentations, demonstrations, and a hands-on lab activity!

Agenda

Day-1 ​

• OT Health ​
• Industrial Workspace ​
  
  • Unified Maps ​
    
  • Dashboard Enhancements ​
• Now Assist for OTSM​
• Demo ​

Lab (see attached lab guide: OT Health and Now Assist Lab Guide.pdf)​

• OT Health

Day-1 Recording:

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Day-2

• OT Hardware Vulnerability Assessment ​
• OT Obsolescence Management​​

Lab (see attached lab guide: OT HVA and Obsolescence Lab Exercise.pdf)​

• OT Hardware Vulnerability Assessment​
• OT Obsolescence Management

Day-2 Recording:

Audience

• ServiceNow Consultants and Architects with technical backgrounds.
• ServiceNow Partners who implement Operational Technology solutions.

Skills Requirements

- Basic knowledge of ServiceNow Platform

- 2024 Q4 Operational Technology (OT) Product Implementation Overview

Format

Language: English

Web-based training with presentations, demos, and hands-on labs.

Presenters

• Bradley Owen (Head of Product, OT & ICW)
• Srikanth Chebolu​ (Staff Inbound Product Manager, OT)
• Anna Shen (Inbound Product Manager, OT)
• Divya Ramanathan (Sr. Principal Product Manager, OT)
• Dharmesh Ghelani (Mgr, Inbound Product Manager, OT)​​
• Sai Harika Sobula (Principal Outbound Product Manager)​

Host

• Rosalie Arellanes (Technical Program Director)
• Vishal Gawai (Director, Product Excellence OT)

Webinar Content See attached file OT Product Implementation Workshop Nov 2024.PDF

Lab Guides

Day-1: See attached file Day-1 Lab Guide OT Visibility.PDF

Day-2: See attached file Day-2 Lab Guide OT Vulnerability Response.PDF

Day-3: See attached file Day-3 Lab Guide OT Service Management.PDF

Learning Path​

• "Operational Technology (OT) for Implementers”- https://nowlearning.servicenow.com/lxp?id=learning_path_prev&path_id=07c8b6e21b7b3010fa29ebd7b04bcbb3 ​
• Operational Technology Management Accreditation Exam​

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Documentation​

• Operational Technology - ServiceNow Community ​
• Operational Technology Product Overview: servicenow.com/products/operational-technology-management.html​
• Available SGCs for OT: https://store.servicenow.com/sn_appstore_store.do#!/store/search?q=%2522operational%2520technology%2522&listingtype=allintegrations ​
• OT CSDM https://docs.servicenow.com/bundle/washingtondc-servicenow-platform/page/product/csdm-implementation/concept/ot-use-case-product-view.html ​
• OT Docs main page https://www.servicenow.com/docs/bundle/xanadu-operational-technology/page/product/operational-technology-management/concept/operational-technology-overview.html