[Music] ServiceNow is redefining the contact center experience to help reduce call volume and resolution times all while improving the customer experience how ServiceNow s-- cloud call center solution combines Amazon connects conversational AI technology with service now's best-in-class IT workflows and Service Desk capabilities cloud call center enables you to create new employee experiences and unlock productivity for agents you can automate support to tackle the most common IT service requests like password resets incident status checks and account unlocks by bringing a natural language experience and call deflection to your call center support you can deliver IT support better faster and cheaper listen to how grants requests are handled effectively without an agent grant also has a request to unlock his account instead of navigating a complex phone tree and waiting on hold for a human agent he can make his request now please unlock my account and while he's still on the phone grant can check on an open status request the solution can even collect information to pass along to a human agent that can help resolve the issue quicker here's how it works yes I'm leaving on a flight tomorrow and would like to collect my new laptop from the tech lounge as I passed the office at any time the caller can ask to speak with a human agent yes I'd like to escalate please connect me with an agent once the call is transferred to a human agent service now's agent work space will show who's calling all of grants incident history including what was discussed prior to the call being transferred live agents can start from a point of intelligence to better support the customer in this situation granite has escalated a previous ticket an activity law highlights the conversation the user had with the cloud call center prior to being transferred and with agent assist the human agent will automatically be provided with recommended actions from the ServiceNow knowledgebase that can help resolve the issue sooner greater support capacity higher service quality omni-channel engagement cloud-based deployment and lower costs the future of IT contact centers is already here ServiceNow and Amazon connect a revolutionising IT support and helping you make your world of work work better get it today find it on the ServiceNow store [Music]