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Integrating ServiceNow Virtual Agent with Microsoft Teams Using a Microsoft 365 E5 Sandbox

New article articles in ServiceNow Community · Jul 24, 2025 · article

Looking to integrate ServiceNow Virtual Agent with Microsoft Teams using a Microsoft 365 E5 sandbox?

This step-by-step guide walks you through the entire process - from setting up your Microsoft developer environment to configuring OAuth, registering your bot, and enabling seamless chat experiences in Teams. Packed with real configuration screenshots and tested instructions, this post is your go-to resource for a smooth and successful integration.

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https://www.servicenow.com/community/servicenow-ai-platform-blog/integrating-servicenow-virtual-agent-with-microsoft-teams-using/ba-p/3333837