Now Create offers step-by-step delivery guidance based on real-world experiences and proven leading practices gained from thousands of successful implementations.

Take advantage of these documents, created by our subject matter experts, to assist with your next implementation.

Process Workshop Presentation - A template for process workshops to determine implementation requirements

• Sales and Order Management - Contracts and Entitlements - Workshop
• Sales and Order Management - Customer Lifecycle Workflows - Workshop
• Sales and Order Management (SOM) - Lead Management - Workshop
• Sales and Order Management - Order Management - Workshop
• Sales and Order Management - Opportunity and Quote - Workshop
• Sales and Order Management - Product Catalog and Pricing - Workshop

Process Guide - ServiceNow's detailed point-of-view on process formation for specific products

• Sales and Order Management - Process Guide

Starter Stories - A collection of common examples to assist in capturing requirements for ServiceNow products

• Sales and Order Management - Order Management - Starter Stories
• Sales and Order Management (SOM) - Lead Management - Starter Stories
• SOM - Customer Lifecycle Workflows - Starter Stories
• Sales and Order Management - Opportunity and Quote - Starter Stories
• SOM - Contracts and Entitlements - Starter Stories
• SOM - Product Catalog and Pricing - Starter Stories

Implementation Guides - Provides implementation steps to achieve a prescribed set of product outcomes

• Sales and Order Management - Implementation Guide