hi everyone and welcome to this cell Glide fast and perspective webinar the title of today's session is social but distant and we're going to spend the next hour in a conversation with two of the best-known CEOs in the ServiceNow world we're gonna be talking about what they're seeing in the market what trends are emerging the impact of covert 19 upgrading to Orlando asset management integrations migrations and new approaches to siloed application data and processes you're gonna get to meet David and Michael in just a moment but before we kick things off I've just got a couple of quick housekeeping items to run through firstly we want you to be part of the conversation too we welcome questions and comments during the sessions so just if you have any question anything you'd like to ask David and Michael jump into the Q&A panel on your zoom screen and we will get your response either as part of the rebroadcast today or we'll get back to you afterwards to follow up also you should be aware that today's presentation is being recorded so if you want to go back and revisit some of it later you want to share it with some of your colleagues afterwards you will definitely be able to do so and we will send out the link to everyone who registered in just a couple of days so let's meet the stars of the show firstly I'd like to introduce Michael Lombardo Mike is the founder and CEO of Glide fast consulting also spent time at Farah code and a choreo in the past Mike thanks for joining us for those that haven't met you before can you tell us a little bit about blood fast absolutely Glide fast were an elite ServiceNow partner we're a hundred percent focused on the platform in my background I was a ServiceNow customer pre aspen by the way I've been in the game a long time not as long as long as David but so I really you know I've gone through a lot of the the wins and losses of ESF was now custom right some of the struggles as well so really before you know starting glide fast I really made it my mission to help customers have some of the same wins I had as a customer but all spear spear them from some of the pain points that that arise like over customizing things like that that's yeah alright thanks Mike so let's let's switch now to meet our second CEO and my boss David Liu David's the founder and CEO perspective and prior to that was the family developer of ServiceNow David thank you for joining us too what should the audience know about perspective hello everyone nice to be here with you sharing some stories perspective is a software company we develop software and cloud services that extends your investment in ServiceNow in the areas of big data and automation excellent and we're gonna hear a lot more from David and Michael but before I pass the baton entirely over - then let me quickly introduce myself my name is Craig McDonough I'll be your host for today's webinar I'll look after marketing and strategy for perspective but I've also been working in the ServiceNow world for some time alongside many of my my perspective men glide fast colleagues but enough about me let's get to the topic at hand and let's start with a little bit of background on Glide fast and perspective let's talk about how we got here in the first place David maybe you can kick us off can you tell us a little bit about your history and experience with ServiceNow sure as as most of you know by now I was a founding developer I was there in service now since day one with Fred Lodi I followed him into this new company and started creating a platform for applications on the web it's funny because a lot of people always ask me you know when did you leave and how did you leave the fact is I I never really did we are still creating value for the ServiceNow community and it is you know when you have an experience like creating a company like ServiceNow it's a life-changing event it stays with you and stays with you for life and opens a lot of doors for you doors in terms of creativity being able to help customers being able to think about the problems that customers have and how to go about creating more value for for what you started here's a some funny pictures they had Craigslist put on the screen to the to the right there is actually our first user conference it was at the pink elephant Show in Orlando 2005 and at that time I just joined Fred and we were the only two employees of the company at that time and what you see in the in the computer screen there is actually the first version of the dashboard in ServiceNow that I created while sitting waiting for jury duty we need to be called so I did in about four hours and I uploaded there and go Fred it's done okay let's show it at the show so those were the days and to the to the top-left corner that is a picture of me and Fred making fun of course that that's 2006 or 2007 in the second office that we were in called the schoolhouse so you know we've we've named every place that we've been very dearly you know for like three or four times until it became they became big great buildings and we don't have any names for those but the second building were in is it's called the schoolhouse and we had about 50 employees there and that really changed the company because we realized that we were really working on something that was bigger than any of us all right it was a big deal it was something that could help a lot of customers in a very efficient way in a in a in a very different way that that everyone else was doing at that time so and then a series of fortunate events after that that's how ServiceNow became what it is and then I'd like to show that picture occasionally and say you know guess who has the big hat by the way that small hat is not my head it's my daughter's hand at that time she was a 1 years old still the bottom left is my current company right now I'm really proud to share the team with you that that is a rare picture where the entire company got together globally right we are a global organization we have a big presence in the UK and when they flew in we took them to the local pub and bought them some beers and took a really nice picture there excellent so when you when you created so when you created perspective David what was the what was the the big problem that you were willing to solve there yeah so so I was not only a developer and demo data in ServiceNow I also was a very big customer facing part so so I would Fred would sent me to do a lot of important customers and I would sit with them and figure out the hardest problems that they have and how to solve them and it always comes back to how customers want to get more from the platform that they're investing in right in terms of data process and user experience so [Music] because of that after leading ServiceNow I had a lot of that experience that I took with me and wanted to continue provide value in that space mm-hmm yeah that makes makes a lot of sense all right and we're gonna hear hear more about the value that that you see as as needed in that space and just to say but before we do I'd like to give give my consent to introduce himself Mike can you can you tell us a little bit about your background and your history with ServiceNow and and why you created quite fast absolutely that was amazing David it's it's awesome to hear you're speaking in your story and thanks again for doing this yeah Michael Lombardo CEO of glad fast I started my IT career from the helpdesk so you know I was really accustomed to solving problems really fast I had I had a love for you know helping cell phones I love solving problems I loved you know I love solving problems as quickly as possible you know getting as many calls clothes per day I hated escalating to tear to you right but you know I went from one helped us that was really organized we actually had this before ServiceNow was around we had service center from Peregrine right and we had KPIs metrics then I went to another helpdesk that wasn't as organized a little smaller organization didn't have any real kpi's goals metrics so I started to instill some of those before I even really knew what idle was right I just went from one place that was built on idle in tune so I took some of those things over like one of the first things I noticed they didn't have a knowledgebase you know we were all over the place she drives outlook notes you know all over the place so I built a knowledgebase just kind of from scratch you know a WYSIWYG type of website builder though not I was never a quarter like you David you know where I could build a website completely from scratch all HTML I wanted I wanted to do it faster my ad deed wouldn't allow me to sit there and code for forever right I wanted to build things in days and hours not not weeks or months so then after I built the knowledgebase it was a huge success the whole organization you know ity has you know really really made use of it and found the value in it and then we went out and said okay it's time to invest in a real platform right let's really get our organization up to the 21st century let's let's make the investment obviously we chose ServiceNow I led that implementation along with a partner at the time there was really only one partner available that we could all guess which part of that was and you know I noticed right away just how busy they were you know the and I couldn't believe there was no other partners to choose from you know ServiceNow said here's your ServiceNow contract and here's the partner that's gonna do it okay you know there was no one else to choose from so right away I knew the demand was high knew the developers and consultants we were working with they were busy you know so I knew you know and this was pre pre going public for the IPO for ServiceNow but I just I knew there was something special about this and I knew this was the right opportunity for me and I just fell in love with the platform I mean this again like I was never somebody who could build something from scratch but you give me a nice foundation you give me tools to work with and I'll utilize them right and and I and I fell in love with the platform because I was using it to make my job easier I was automating things right I mean for forever we were screaming hey we need a better system we need a better system finally we got one so so I really I shifted my my you know problem-solving skills from solving helped us in service desk requests over to automating in helping the help desk and the service desk help their customers right in in infrastructure groups and different groups like that so so in a way up you know my whole career was kind of leading up to it and you know in the beginning it was it was I was lost right it was it is a tough platform to learn it's it doesn't happen overnight you can't just go to a class and learn it it takes trial and error right it takes dedication I mean I would work all day come home eat dinner go back on the computer and just try to learn and luckily the community was so amazing right there was a go online and I find other people love this platform just as much as I did and we jump on you know hangouts all night building apps and just trying to figure this thing out right back in 2010 2011 then I got into the consulting world where I got to you know really amplify my ability to deliver those solutions right I wasn't just one organization now I was doing this for multiple organizations I you know I know as a start-up as well so I could wear as many hats as I want and going from the corporate world where there are a lot more rules and you kind of had to you know everybody was on site and you know to go to a startup where things were more relaxed where you know we just you needed results right I'm a very results driven person so I could help out with sales recruiting marketing obviously delivery I had very smart people around me to help sharpen my skills in the pan again the passion of the whole community is just is just unbelievable and then and then I went out on my own kind of went independent for us for a while and the demand just kept growing and growing and and me and my partner's decided let's start let's start an entity and and stop bringing in some of the best town in the space and really see how far we could take this thing and yeah that that makes makes a lot of sense the the the we I know we had a couple of photos here to show you but they they don't appear to be coming up on screen here which is very strange but yeah so you've now grown into an organization can you tell us a little bit about sort of grad fast itself on that and the sort of the the the reason why glide fast in particular came in to me and where that name came from yeah I was curious how David felt about the name fly fast when he first heard it you know obviously we all know service now I think we all know service now used to be called Glide soft before service now came about so we in in the platform itself a lot of the the cone api's are our glide record right a lot of glide involved so we really wanted to find a way to you know tip our hats to the people like David lue Fred the developer community so we wanted to reference glide and we wanted to also portray that we do want to do things fast right this is rapid application deployment right so we found a nice little marriage of glide and fast my partners we all think we came up with the name and we all know I did but we all think we came up with the name and yeah David I'm really curious you know kind of what you thought when you first heard Glide fast well I'm even more curious about how you found out about that because very soon after I think it was year 2 or year 3 when we realized that we were less of a at that time we were less of a platform and technology company and more of an application and customer centric company we we changed the name and and also there was a tip in fact fact here that when we when we you know googled like soft at that time there were other hits that were not not very very nice so we we went from that and we wanted to have a an idea of you know it's actually a service and application company so the name change to be more appropriate at that time yeah you know too late to change the class names of collide yeah yeah those classes right you know I don't really know exactly when I first heard about glides but you know you know this community how passionate people are and obsessed right you know obsession comes to mind when I think of ServiceNow community right we love this platform I mean people it's their hobby in their work right so so yeah I think you underestimate a little bit of the community and their ability to dig and find out and now it's part of all the ServiceNow trivia questions you know it's it's pretty well known obviously but but yeah we really did it as a salute and as a show of respect to to you Fred all the the originals and in the whole community right thank you so I guess I guess from that conversation we can assume that you've both got a pretty good understanding of the ServiceNow world and that you both like obviously thing been working in this for a long time let's let's talk a little bit about some of the trends that you're seeing and and you know what you're seeing happening in the market Mike do you want to do you want to kick yourself this time one of the big things you're saying I mean obviously you know my world is services and you know implementations right so you know with the with the rollout of CSM in the ability to really see USM for me is more than just the technology aspect of it right and customer workflows it's more than just a technology aspect it's it's really allowed ServiceNow to say listen we're not just here to service your internal customers we can service external customers as well right and I think it's the one major step that ServiceNow needed to really start to think about how can we support the business itself how can we drive revenue for our customers not just you know help with cost savings automation process efficiency how can we you know how can you leverage ServiceNow to really support your true customers not just your end users so for me that you know opened up the market so much and we're seeing so many different use cases not just you know call center support right this is there's so much more than that things like self registration you know helping citizens of states you know there's so much there obviously that an hrs is massive right now right we've seen dramatic improvements in that space on the platform itself in the in the cut and the customer community embracing each other so much so so those are really my two favorite you know growth areas for ServiceNow and I'm looking forward to see really how far especially CSM is gonna be taken yeah yeah we we actually just recently did a did a survey here at perspective of all of our customers and ask them how many were using applications like CSM in nature and a surprisingly large number of them yeah I mean it was it was around I think it was 40% we're using CSM and around 25% using nature so yeah a lot of ServiceNow customers going in that direction and I'm gonna come back to you for another one in just a sec but I'm gonna flop over there to David and and ask him for his his first emerging trend what are you saying David sure and to talk about emerging trend it's it's meaningful for for me to tell you about how perspective is actually meeting these emerging trends that we see in the ServiceNow community specifically we we have two types of customers the IT professional and the IT service provider who is a subset of the IT professional in our IT professional customers we see the trend of wanting to to migrate the ServiceNow platform into a newer version as well as going back into default application States we see trends wanting to get more value out of the ServiceNow data and process that that has been living in their platform now for four years especially customers who have been a service now customer for for you know a number of years things have built up so these trends of wanting to to have high availability of data and process is what we see so we build a product for the IT professional that allows the exporting and importing of data as an application so the application that we build is no code and low code that allows an administrator to actually focus on the data engineering aspect of what is locked in their ServiceNow platform right to get more data from it by by by dynamically sharing data outside that can be used for governance can be used for auditing can be used for machine learning so our customers use it for log tracing as well as just wanting to archive it for an N number of years now in terms of getting back into the box that's to us it's just a an activity of exporting from one instance and importing into another in a very meaningful way in a very well-defined controlled and highly available way for our service provider customer the trend that we see is more and more service providers are using the ServiceNow instance as a means of managing their customers but it's not always it's not always true that a customer either wants to be in a green separated instance or have yet another way to log into an instance and do their work so in that case we again we have an application that we install for our service provider customers that allows turnkey onboarding and automation of processes between them and their customers whatever platform their customers is on so that there is no no no issue of logging in and there's no issue of having separate service level agreements having separate processes to to customize so these these trends that I see come about because of how ServiceNow is architected like the first trend of where data is locked in and and has a need to be made more available is a fact of the single tenant architecture of ServiceNow and how it was built it was built that way for efficient deployment for efficient automation and rapid and bespoke type of changes to application without affecting any other customer right it was done that way to allow for upgrades and updates on a platform to be done independent of any other customers need to upgrade so you can schedule upgrades separately it was the requirement for for how the platform was built but as a result you see technical debt starts to build up and as customers make their own modification because it's at the same time easy powerful so they keep on doing that great power comes great responsibility absolutely Mike and and so that's why you see the Trenton e of customer saying Wow ServiceNow applications are really better than what I've created in a path I want to I want to have that I paid for it I want to get back to that right so you see a lot of the movement in the trend going that way in the in the same line the the locking in of data and process for a service provider required a service provider to ask their customers to come into the portal to do their work right in the case of a service provider that has a lot of customers hundreds of them it it becomes a a not as great user experience for their customers because their customers will have to have another set of login credentials that rotates every six months the the customers have their own ite processes that may or may not be the same as the providers IT process the single system of record now is subjected to two systems of action right so there are some confusions there so that trend has caused us to create a product in a service where we create applications for our service providers to have them to allow them to rapidly onboard their customers turn-key drop in at the services that you need in the application drop in and turn on right local no code because in terms of integration there's always two points that you need to integrate right as long as the integration controller sits in one place or another the other point is always going to be neglected in terms of conforming to the API or security or whatever one of the reasons that prospecting was created was this very hard problem of connecting things that required a neutral way of addressing two points at the same time so that they can be upgraded and changed independently while maintaining the single single static technology in the middle and that's that's the reason for perspective yeah yeah that that makes a lot of sense what about what about things like like on the subject of trends what about things like shadow IT Mike is that something that you're seeing I mean I know everyone was talking about shadow I'd say a few years ago is it still an issue hell people addressing that yeah I think you know with with you know service now is rollout of products like Sam Pro obviously discovery you know software asset manager Pro basically for those who don't know allows us to go out there discover what's basically on the network for software in basically shine a light on those who may be purchasing software without IT knowing right and it's not to say hey don't do that it's we may already have licenses you know we may already have a product that does this you you know because in the past you know you have different business units that you say hey I'm gonna swipe the credit card you know buy this piece of software or buy this piece of hardware so you know things like discovery allows us to say what does that computer do and you know under someone's desk I mean you know we're talking a little bit about this before being computers being under the desk it just it reminded me of my backgrounds all healthcare IT and we I just remember we'd always find some application running on some computer under some doctors desk you know randomly right so if you you know utilizing things like ServiceNow discovery obviously helps us point out things like that and software asset management specifically software asset management Pro really kind of cuts that shadow IT kind of right out right or at least gives us the ability to to know what's out there and try to put it into it yeah yeah David are you seeing are you seeing much in the way of shadow I see or hearing hearing much of it generally only in the context that of of technical debt right it is a it is a problem that needs to be solved and it's not the customers fault per se because again easy and powerful encourages that and if you build it they will use it so best practices you know consulting companies like light fast that comes in and tells customers what the right way of doing something is is crucial the ecosystem and then the ability to go to its no code a low code in solving any problem for the platform is it's also an important way to overcome that in right along those lines a technical debt you know what I always like because I've been part of several reimplementation as a service now which speaks to how powerful and useful the platform is right if say you know customers saying hey listen we we've made a mistake we over customized but we're not getting rid of service now we want to actually spend the money reignite right but I think a lot of it a lot of that technical debt has come about because you know back in 2010 ServiceNow did not have the features that it has today out of the box right so you know ServiceNow comes out as you know to new releases every year they're constantly innovating they're there getting feedback from their customers from their partners what are what are customers having to customize is it is it is this a worthy investment for us to bake it directly into the platform so I think we're gonna see specifically in the ServiceNow world right the technical debt is definitely going to be much lower and continue to drop right and of course using you know using the right the right partner falling best practices obviously gonna help with that but yeah I think I think the the the features that ServiceNow are just baking into the platform is is a really truly allowing customers to configure versus really over customized like they had to in the past yeah we've we've seen we've seen a lot of that we had a recent customer meeting where we sat down with a room the customers in London and every single one of them said that they were moving back to out-of-box because there were all longtime ServiceNow customers who'd adopted these applications back at the very beginning when they weren't much more than templates and then and then now the applications have matured and they want to move back to that and so yeah we've seen a lot a lot of demand for that how about how about things like Orlando what impact has Orlando had on the ServiceNow world yeah you know it's it's another phenomenal you know released from ServiceNow there's again you know specifically there's a lot of enhancements I've seen around software as a manager Pro that we're really excited about you know what would I know we're gonna talk about colvett apps and a little bit too so you know seeing some of the innovations around supporting businesses around kovat but you know again it's another every release is just you know so exciting our team loves jumping into the release notes and reporting to the community you know what new features the customers need to take advantage of but I'm curious from your perspective David well you know what you're most excited about the big takeaway for me in Orlando it's the fact that service now is really heading to what's the direction of standardization right you see standardized API as you see standardized ways of doing things you see platform level adjustment to avoid again right to reduce technical debt and and that that is very welcome for the customer and that that's actually driving a lot of customers wanting to go to Orlando because they want to take advantage of this standardization this overarching standardization that's happening in that release and it's a good thing yeah you know one other thing that we we get asked a lot about at perspective is the integration hub from service now you know obviously that came out of couple of releases back and it they continually enhance that how does that fit into the whole sort of ecosystem with perspective and with glide fast how does how does that sort of form part of the story I can take that first not too to us right an integration hub is the same as as I'm not downplaying it it's it's got a great UI and you user experience but it's just yet another toolkit in the area of web services right for perspective we are not interested in solving problems that that at that level we are about having a consistent way to solve a customer problem in this case it's exporting and importing big data either in batch mode or in a dynamic fashion triggered fashion with very high availability and compatibility between systems and done as a service that we actually are responsible for keeping it running right so a product approach approaches is what we're looking for I always tell the team you know for all I care we could actually build our service on integration hub if we wanted to but at the time they perspective was was conceived it it wasn't available so so that's that's the biggest difference that that we see in that about you Mike are you seeing what are you seeing around the integration hub or just integrations in general even I mean for me you know the the the biggest the thing I love the most when talking about integrations with customers is you know when they ask is it possible to integrate this with service now and my only question back to them is does what we want to integrate with does that have an API and when they say yes or you know when they say yes yes we can as long as it has an API we can integrate it I you know and correct me if I'm wrong you know perspective is really that pre-built integrations that customers integrate that much faster right well the the the the fundamental is that we are responsible for keeping things working so it's not the customers responsibility to to take over some code and continue to keep it updated prospecting is a product company that version our solution so when we say we integrate and we have an application that that allows you to automate processes between systems we are responsible for for the security of it we're responsible for the availability and monitoring of it so when it doesn't work we know first and we will call you right and we are responsible for keeping it updated if you have you know you have Atlassian JIRA 5.0 upgraded we are responsible for making it work for you rather than you understanding the API and going and updating your your spoke or your web service or whatever so that that is the the the fundamental philosophy of our company Mike you had a you had a question there no I'll hold it till later okay I'll hold it for later okay well in that case I'm going for you something something that we've we've seen a fair bit of in customers that we've spoken with has been requirement an increasing requirement for archiving is that something that you've you've been seeing much of it quite fast for archiving yeah yeah yes yeah it's funny we've actually used ServiceNow to archive you know old data from other systems right if we're replacing that you know and it's Ana management application they you know companies you don't want to lose all those past incidents right they don't want to lose all that old data so you know we've seen several instances where we'll build custom tables to store old you know allow allow it to still be searchable things like that or you know mergers of companies where you know another company purchases another one and they both had service now and they don't want to lose all the old data but they also don't want to bring that necessarily into the new system so you know us hosting an environment for them to search and retrieve that old data you know so that's that's my world I think I'm curious to see David if you if you're seeing and I think I think you just answered both the archiving and migration yeah aspect of the problem because we do see that a lot as well customers moving from other platforms that are no longer relevant into a ServiceNow environment migrating act as well as customers wanting to archive because of increasing the performance of the platform where an old data no longer is part of the search and wanting to keep it off record but also wanting to have the ability to pull it back anytime they need it for audit and compliance type of of a purpose but the migration to us also means going from you know aspen to Orlando right that is not an upgrade it will never happen so and then customers going from on-prem to cloud we still have a few of those yeah right and surprisingly there was a customer who wanted to go from cloud to on-prem and so forth so we have customers approaching as for those purposes yeah you know what it wouldn't be a webinar in 2020 if we didn't talk about the the elephant in the room that guy and how is Mike doing it do you want to give us your thoughts on how this hell is covered 19 impacting you and your customers yeah I mean first of all you know we're seeing you know whole industries yet highly effect but the industries that are surviving through this are quickly realizing there's there's no more option you know digital transformation is no longer an option right it's it's mandatory you know you physically cannot hand somebody a piece of paper anymore it's not that it's a bad process you know swivel-chair activities are no longer but it's just not possible you know you need to get to a platform you need to get to a repeatable process leveraging things like workflow we're also seeing you know the business right turning to IT because they need they need to roll an application out immediately right whether it's state and local organizations where they have to you know provide you know all this unemployment assistance disaster recovery emergency assistance they they don't have time to go and look for another application so they're turning to IT and saying what do we have to work with an IT saying you service now we've been telling you for years you can you can roll out applications fast and we can have this great experience we have this beautiful front front end with with portals so we're really seeing we already have all our users right we already have all the information you need you know by the way you can deploy these applications and days you know so we're seeing definitely an uptick in an urgency around application of deployment and we're also seeing you know IT leaders and CIOs and in and CEOs finally realizing you know for those who want their yet that service now is not just a ticketing system right it's truly a platform that should be used across the enterprise not just in one department not just an IT not just an HR a true applicant you know platform for the enterprise so that's my experience with it great experience all right David yeah and and I have similar similar feelings the the pandemic has caused newfound urgency in digital availability what I mean by that is everything needs to be online anything needs to everything needs to be available whether or not you're physically there right so in our world it's the availability of customers being able to work with the service providers it's the availability of data right not being in one place but having the availability be in multiple places that can be access very efficiently without any any bottlenecks or anybody driving in and pushing a button and restarting something it's become even more real that that our integration as a service our fully managed always available service for connecting things in your infrastructure is the right approach that we've we've come around to because customers see that it goes oh now it makes sense because previously they could drive into the office or the data center and restart an agent or whatever right right now we actually tell them something is not available and do you want us to restart it for you right so that's that's the kind of new normal that we're seeing mm-hmm yeah yeah um yeah and and wash your hands excellent you know I've I realized something now I've been taking a lot of time asking you both questions do you have any questions for one another absolutely go first I'll jump right in David how did you meet Fred I've known friend you know this this will ring true for you I know I've known Fred since the service center days yeah because I worked in and peregrin just as an associate product author so it's nothing more than glorified engineer solving problems for that company and that's that's the first time I've met him and when he broke out and started service now I was actually the one that sought after him and go I believe in you I think you have something bigger than any one of us that you're thinking about doing take me with you and that's how it started and similarly you know what one is what are your encounters with the the founders and Fred officer what's now red I only met him once I chased him down in the lobby of Mandalay Bay to acknowledge 2018 and I was interesting is there I saw a film crew around him and I got to get a selfie with you you know and and they were actually filming the Forbes video when the Forbes video came out I was like am I gonna be in this video because they were like right on us I did get to ask Fred the the gly fast question I said Fred we did glide fast for you we named it after you you know do you love the name do you hate it he goes I love it and you know I got it next time I see we're gonna ask him what he meant by this because he said I loved it for several multiple different reasons and I was like and I never got to ask him what he meant by that so I don't know what he meant by that but Fred if you're watching shoot get in my DM shoot me a message I want to I want to hear what you meant by that yeah I want to go out on a limb and say he probably loved it for four reasons okay it was the four people that he had in that room when we started a company called life fast Wow that corner office and and that's soft glide soft was that what we're going to do we're gonna be an application platform company yeah but in terms of chasing Fred down in knowledge 18 I was doing that too but it seems like you were more successful than I was did what do you what do you look for in a partner like Glide fast like what's what's the ideal service now partner so we we are a product company at heart right so that's what we are good at doing we're good and addressing the user experience addressing the usability of of the product in solving the customers problem but a a partner is very valuable for us in terms of completing that step right working with the customer to bring a bigger solution because we do have those right we we've narrowed down our product management to target these areas that we we feel are very important for our customers but we do have room where customers come in and go WOW but I want to do this you know I see what you intended to do here but I really have that other problem then you know that I can see your product works but it's not quite there yet so a partner is very valuable in taking that last model with us just because we're so focused in creating that specific standard user experience for our customers and you know our customers imagination at this point is much bigger than ours so that's where I see the value yeah that that inspiration that I think we all get from our customers and quite frankly that you know that we used to get at service now from their customers that that inspiration that you get from them is is incredible it's it's yeah it it provides direction and it used to be service now I remember Columbia University York asked me to create a a loaner program for them to check in and check out books and laptops yep I was like really yeah yeah yeah so but as a result right the platform got better because we didn't have that UI component that allows you to right-click and drilling and all that so we built that those kinds of widgets in order to again you know present a better user experience for our customers so in that sense you know partners are also valuable to us when engage with our customers to come back and say hey there's this other thing that they're not customers looking for why don't you put it back into your product you know yeah so wait we're actually getting getting close to the end of our time together today before we go do either you have any sort of like parting words or words of wisdom how would you how would you sum sum everything up if if I asked you to do that Michael doing it you know first you know just just just for you know we're in crazy times right now so I think it's important more than ever that we're focused on our health and in our jobs right you know local economies right supporting local businesses are very important and just and just overall being aware being kind to others right this is a very difficult time for people we are all fortunate we're in the space both of our companies David were digitally transformed or any right this this kovat you know pandemic did not affect our business operations one bit as far as our ability to deliver our services I assume the same for your organization so we're very fortunate but it's very important for us to make sure we're paying it forward we're helping on our neighbors in our communities so that that's really I'd like to wrap that my side of it up yeah and I just like to add to that and go you know a wise man once told me do the right thing and then everything else will work out absolutely don't get wrapped up with news and you know distractions and and things that don't really matter that much right keep your heart true do the right thing and serendipity would happen I mean hopefully you'll take advantage of that and go one step further one step further and achieve what you set out to do in ServiceNow or other places anyway yeah absolutely stay safe everyone yeah great great way to great way to think about it a great way to bring to sort of end today's session so we have kind of come to the end of our time today before we go though I do want to shamelessly promote our next webinar I'm glad first next webinar as well the next one the next webinar you'll hear from prospective will be with Carey blunt who is who runs the the service management group of Fujitsu and he is going to be talking about how they've implemented perspective within Fujitsu to deliver all of the things that you see on the screen I won't I won't read a lot to you but you know they're they're connecting with their customers they're connecting with their suppliers and I will hear about that in the webinar which is next next Wednesday so just a week from today I just want to add very innovative customer they actually build a program around our our product and it's repeating in a turnkey way to their customers yeah yeah definitely so yeah you can register for that on our website please please go there and do that and Mike you've got another webinar coming up at glad fast too right yes we do for a common service data model coming up on our on air series so we've had several webinars starting early May and we're going through June and hopefully through July but for CSD M you know this is a great opportunity to learn how to build a framework for your CMDB and so it's gonna be really exciting service now it's gonna be joining us as well mark Bodines a legend over there for CST M so we're really excited excellent excellent and I see and people can register for that at the links on the elemental page there so please I'd encourage you to do that as well I'm excellent well it seems that this hour flew past really quickly I think we could do another several of these but unfortunately we have kind of come to the end of our time thank you for joining us I trust you found this webinar informative and you were able to pick out a few fresh ideas that you can incorporate into your so there's no environment and of course a huge thank you to Mike Lombardo from glad fast and David Lewis from perspective for sharing the stories insight and experience with us today thank you both very much thank you and as I mentioned at the beginning of this session the webinar has been recorded and we'll get a copy of it out to you in the next day or two and in the meantime if you'd like to read some customer stories or learn more about perspective or glide first please visit our respective websites that perspective Tom and glide fast comm and we look forward to working with you thanks again for joining us today goodbye