you in this video we are going to talk about how the ServiceNow customer service management module can improve your customer experience now customers have provided many different self-service options included but not limited to automated solutions to reoccurring requests or chat bots ILIT ated Q&A knowledgebase articles and an online community of peers and experts with machine learning you can quickly route customer issues to the appropriate agents [Music] servicenow CSM modules streamlines everyday customer interactions through automation and workflows this allows you to prevent future calls assign tasks across an entire enterprise monitor issues and automatically create cases reduce case volume and we can facilitate customer communication to learn more about our customer service management implementation services and start improving customer experiences visit Clyde fast comm and connect with one of our experts today