Migration Utility for Service Operations Workspace
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Nov 19, 2024
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ITSM Agent Workspace is deprecated, and is no longer supported by ServiceNow.
The Migration Utility for Service Operations Workspace (SOW), allows an administrator to easily migrate common configurations and customizations applied in ITSM Agent Workspace to Service Operations Workspace for ITSM.
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https://www.servicenow.com/community/itsm-blog/migration-utility-for-service-operations-workspace/ba-p/3107862