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Asset search using Agent Mobile App and update the Asset

Import · Jun 02, 2020 · article

I have seen few question about how to search asset using scanner/camera on Agent Mobile app so here are the instructions.

1. Create Data Item (like below)

Name: Assets Master

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2. Create Applet

Name: Asset Search

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If you want to update asset record then follow below steps;

3. Create Action Item

Name: Update Asset

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4. Create Action

Name: Update Asset

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Once you have all these created make sure to add them to app launcher and/or Mobile Agent application menu,

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https://www.servicenow.com/community/itsm-articles/asset-search-using-agent-mobile-app-and-update-the-asset/ta-p/2310943