Asset search using Agent Mobile App and update the Asset
Import
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Jun 02, 2020
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article
I have seen few question about how to search asset using scanner/camera on Agent Mobile app so here are the instructions.
1. Create Data Item (like below)
Name: Assets Master
2. Create Applet
Name: Asset Search
If you want to update asset record then follow below steps;
3. Create Action Item
Name: Update Asset
4. Create Action
Name: Update Asset
Once you have all these created make sure to add them to app launcher and/or Mobile Agent application menu,
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https://www.servicenow.com/community/itsm-articles/asset-search-using-agent-mobile-app-and-update-the-asset/ta-p/2310943