Thinking about taking the ServiceNow Certified System Administrator (CSA) exam?

Here’s a practical study guide based on what’s helped me.

What the CSA Exam Covers:

The CSA exam tests your understanding of the core ServiceNow platform features, including:

• User Interface & Navigation
• Lists and Forms
• Branding
• Tables & Fields
• CMDB
• Users, Roles, and Groups
• Self-Service & Knowledge
• Service Catalog
• Workflows / Flow Designer
• Notifications
• Reports and Dashboards
• Data Management (Import Sets, Transform Maps)
• Access Control
• ITSM processes basics (Incidents, Changes, Problems)