Recently I came across a requirement at a client to remove the popular items from the Service Portal or you can redirect the users to a category altogether. I went through the community and found that most of the solutions talk about making changes in the widget or adding a defaulted category to the widget. This is not required as the widget takes the sys_id of the category as a URL parameter. By default, there's no sys_id passed which is why the user sees "Popular items". So, instead of making changes to the widget. We can simply pass the sys_id of a category in the instance options of the icon-link which solve the problem and default it to a different category without any changes to the widget and solves the business problem. Please find the screenshots below for your reference. 1) Instance options for the icon-link: Use the URL type and add the URL similar to the below. The portal here - "sp" The page name - "sc_category" which holds the SC Category widget. URL parameter - "sys_id" of the category you want to default the widget. Note: If no sys_id parameter is passed it will display the popular items.

2) Once the above changes are done click on the icon-link.

It will open up the category instead of popular items.

Thanks & Regards,

Ishaan

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• Service Portal