welcome to managing application development on the now platform part of our best practices series in this video you'll learn why application development or app dev matters to your digital transformation efforts you'll learn the best practice steps to manage and scale app dev effectively and you'll leave this video armed with the resources and action steps you need to put app dev into practice at your organization the now platform provides the foundation for no low or pro code development where everyone from citizen developers to professional developers can deliver workflow apps quickly this has significant benefits for your company so you can innovate and see value faster reduce development costs and minimize technical debt and risk we recommend for best practice steps to managing app dev start by defining your overall strategy and associated ownership in roles then establish an app dev process from intake to delivery to support scoped and global apps this will give you a solid foundation on which to build portfolio management capabilities finally extend the now platform's capabilities to citizen developers let's dig into each of these starting with step one you'll need to answer three questions to define your app dev strategy first who will build apps on the nail platform well app dev be limited to the platform team or will it include distributed development teams and/or citizen developers second what kind of apps will be built and maintained this will help you determine which development efforts are prioritized and should align with your ServiceNow objectives and finally how will you oversee application development this defines the policies you need to have in place for technical and portfolio governance the answers to these questions will serve as your North Star as you start planning your app dev process the second step is to build an effective intake to deployment process start by designing an intake model to capture requests for app dev make sure to employ a consistent demand management model which includes setting holds for what requires demand board review then implement a model for building apps considering agile practices make sure testing is centralized and can scale across both global and scoped apps while lines of business may conduct testing your platform team should oversee it lastly work with your platform team to define go/no-go deployment criteria for all app dev work with this foundation in place you can build your portfolio management capabilities as your number of apps grows you'll need to make sure you can manage technical debt and risk by putting effective portfolio management in place first define the triggers for app portfolio review you should do this by annually or annually but don't let those reviews be a function of the calendar have clear triggers for portfolio review such as upgrades next make sure that decisions to retire or consolidate apps are guided by metrics adoption doesn't equate to quality apps may have high adoption rates because there is no alternative or have lower usage but deliver compelling business results create a value management score to curate apps based on the right metrics finally deploy application portfolio management for visibility into your apps this capability will help you to rationalize apps the last step is expanding your community of citizen developers citizen developers can be a source of innovation and efficiency these are the end users from outside your IT organization who create new business apps on the platform so the more of them you have the better the best candidates are those who have moderate tech skills an interest in learning app dev and are willing to use existing IT standards make sure you provide them with an orientation to the now platform hands-on training and clear guidelines our customer Success Center has resources to help you get your citizen developers up to speed there are three key insights we want you to remember from this video first app dev on the nail platform enables faster innovation when you have effective management second you can minimize technical debt and risk by building scalable portfolio management capabilities finally use low and no code development to expand app dev to delegated and citizen developers so what should you do next first take time to review the best practice resources we have on the customer Success Center these materials will give you more details and insights from experts on how to manage app dev on the now platform second take what you've learned and have a discussion with your executive sponsor how can app tab help you improve the velocity and scale of value you deliver with service now lastly plan to roll out or refine your app dev management process to align with best practice this is where the insights from our resources will be helpful remember that ServiceNow can deliver enterprise workflow transformation not just IT transformation so dream big for more information or advice contact your service now team thank you for watching