to allow our registrations 10 attendees to join us we do thank you for joining us today so we'll be starting momentarily this webinar today is being recorded and will be available on the community link that I will provide in the chat I will also be putting the upcoming webinars so that you will be able to register to attend those in the next few months so we have couple attendees still joining me thank you for today you do have any questions please feel free to put them into the Q&A version of the icon is down at the bottom of the toolbar and we will answer them as soon as we can and we'd love to hear your feedback so please be generous with your feedback looks like they're joining oh and if you have any suggestions for future topics please do let us know well since we have a packed agenda today I'm gonna say go ahead Debra let's get started thank you and welcome everybody hello and thank you for joining us my name is Debra McGrath and I'm a senior technical product marketing manager with ServiceNow and I'll be hosting the resource management webinar today where you'll hear about how you can leverage ITP on Resource Management to get accurate real-time music resource availability to match resources with requirements based on skills cost and location submitting and managing your resources your resource plan sorry and tracking and reporting on resource utilization over time joining me today will be two of my colleagues Andrew Hoagland and Blair liqueur who are both ServiceNow advisory solution consultants with our IT business management practice and both of them are ITB M subject matter experts Andrew will be our lead speaker and it'll also do a live resource management demo and Blair will add his own expert commentary during the webinar as well following Andrews demo will provide you with a list of resources and we'll wrap up with a few minutes for Q&A and I'll turn it over to you now right on Thank You Debra and welcome everybody to our webinar today I'll start taking you through a quick slide deck here and we'll talk about resource management specifically so again my name is Andrew Hoba and I'm an advisory solution consultant with the IT beyond practice here at ServiceNow on our agenda today we're going to be talking about the forays of resource management we'll also discuss the resource management personas and the approval process out there and then the related processes around demands and projects within the portfolio and then we'll jump into our demo let's start with our forays of resource management really those building blocks and really what a center is around is the availability or the the pool of resources that we have out there that we can pull from and then once we have them you know allocating them and how do we allocate them and then actually assigning them to to work to execute in projects and various different items and then actual so you know where are those actual numbers coming back in to the records to show what resources are doing so we look at the resource management process we can define this really in two boxes here with our supply and our demand and let's be careful here let's not confuse this demand with our intake of demands of our business as we move through the different processes we have our availability so what do we have available to us within our our organization and we can break these down into resource groups and within those resource groups we have specific resources attached to calendars which could vary depending on the resource that you're you're referring to and then we can so attach skills roles and various different rates so we may have resources that are analysts and some that are dbaas and some have different skills than others and we can define that getting into allocation we're in this demand box over here that we can see and we can see that we're pulling in resource plans from various different areas within ServiceNow so that may be you know a demand or a project and we can create those resource plans in both of these areas also within there we can create an operational plan that may have demands within it as well for resources moving on we get into the assignment so now we're executing either in a project or our keep the lights on type of activities and whether that's a project you know a task the sprints different stories incident problems change management or keeping the lights on and then our fourth is our actuals which is our sub set box down below here where we're seeing those timesheets being filled in by a different resources to surface data around what they're what they're doing let's take a moment here and talk about the different personas that we have out here and the process so how does this all flow right we're ServiceNow and everything's about our workflow we have a few key personas here and we can break this down into two main areas the requester and the resource manager and so the requester may be that demand manager and that's the main persona that we're going to be looking at today from the requesters side but it could also be a project manager so a project manager might need to ask for additional resources before a project starts or even in flight and then a resource manager might be that formal resource manager or a line manager who's doing those approvals and and allocations or even cancelling and rejecting and then we have our state model which we'll we'll go over this is our state model so we'll take a moment here to through this and and how we can move through this and again there's these two personas are resource requester and a resource manager so we'll typically start out with a planning phase where we'll create those resource plans that we're talking about and these will then move on into a requested state right we've confirmed it it's crossed the line here and then one of two things or one of three things that are going to happen here either it's going to be confirmed or what we call soft allocation or it's going to be allocated and a hard allocation I'll talk about that this could also be rejected here for whatever reason that we see fit as the resource manager now confirmed is a soft allocation and the idea here is maybe we're looking at a demand and we're putting rigor around it and we're looking in the future and we need to take up space in the calendar so we know that we need a resource but we might not know that specific resource right now but we've consumed space then we get much closer to Ella to execution we'll have that hard allocation where we have that named resource and we're we're fully set with that resource and then we can see our different view here and how things break out in our graph it's a little small but we'll see this in the demo where we can see our are allocated in the purple we can see our confirmed in the orange and then our planned out in the blue as it comes along from there once everything's allocated one or two things are going to happen either the works going to be complete or it's going to be cancelled for whatever reason maybe the the plan is no more no longer valid so mate so let's take a moment we'll talk about our related processes right we're talking about demands projects and within the portfolio so with our related processes we'll have demand requests so requests can come from demands that can come from projects and then we'll also have you know those approvals in the portfolio and then operational resource plans all right so let's start first we talk about demand management so in demand management this is where we're building that business case for the basically how if we went move this demand forward into a project so we can take feedback from our key stakeholders to build out a score to assess that demand that we have out here we can plan financials around this and for our purposes today we can also have planned resource requirements so we can look in the future for this particular demand to see if we have resources available to us or we can just simply request resources and then the resource manager can then take a look for us now why service met now for this because you can submit through ideas and bring it straight into demand it's one single portal very simple and easy to use and it has a direct link to our platform including different activities such as our project and our software development perhaps using agile and ITSM functionality for that incident problem change now looking at project management this is where we're executing right this is where we're delivering and we can provide multiple different ways of delivering that whether that's Waterfall agile or everything in between with hybrid again the same same financial planning can be done here except now we can have actuals because we're executing and for our focus today really again that resource planning that we can see right here and we would actually see actuals of time being consumed also within this now why Circe now again we have that single platform for a project and portfolio management we can surface incidents change and releases and we can also you know attach that to documents and we can take a demand directly and turn it into a project and we can support multi teams and collaborative methodologies and then finally we have our portfolio management and this is where we have that top-down planning and monitoring we're able to do what if analysis multiple scenarios were able to view the financial impacts that the different portfolios have on you know our financials and our resources and we'll see how this impacts our resources specifically today in this area and now why ServiceNow because we can centralize our strategic management for all business and and IT activities we can do budget planning and allocation and we can make sure that we're always aligned with those corporate objectives that we have set for us so from here we can move directly into the demo there was one question out there I just answered there's another one I'll answer it and chat and you can keep going I think okay that sounds good alright everybody so we are here in the platform specifically within our portfolio planning workbench we're logged in today as Brian Marshall our demand manager so Brian has access to the portfolio planning because his role requires him to take a look at what's in flight and what's in planning and what's coming down the pipe and how that's going to impact the portfolio's that he's working on today he's working within the HR portfolio in the current year and when we're looking at this particular screen we can immediately see some key things here we have different plans that we can create right and this is part of our portfolio planning and through this we can come along here and we can see all of our demands and projects highlighted in the different colors orange Fordham and blue for our projects we can also you can see what's been selected along here with the various different check marks so that's what's showing up on our left hand or saw our right hand side with our financials but we can see the number of items that have been selected and this impacts that the data that we see on this particular area on the right we can also see and four more for the purposes of today two areas I'd like you to focus on is this over allocated groups area because that's specific to our resources and we'll also be looking specifically our resources right now today and we'll be focusing on the analyst group down below and we can see that we're reasonably well balanced right now and everything is great for Brian but he's creating another scenario here because he needs to add in additional projects so we've created another scenario already and he starts to observe what's going on he sees all of his projects and demands coming in you can expand this over to the right and this starts to look a bit more like a scoreboard and we see the planned financials we can see the priorities so this is the priority that you know that the executives have put on to these demands and projects our scores are those scores are coming on in from our stake holders filled out by various different surveys and then our rank is a forced rank so as the portfolio manager or the demand manager this is where we can force rank things this is where the rubber hits the road where we need to execute in the real world whereas the score is more along the lines if if the world is perfect and it doesn't these sort of external factors that we may not be looking at this is where we might want to look but we'll be focusing here over on our rank so our scenario here is is that we have a new project coming in or a demand that I should say and we come down and we can find it here and we have our HR compliance initiative so this is something that's important that needs to be done because it's complete ion's project so Brian comes into here and he says well I need to force rank this up to a five and will re rank this to see where it lands so I will bring this over so we can get a better view and we can see that we're lining up here with several projects or two other projects that are in flight and we have our HR compliance initiative here so we because we have a new scenario and it's not the confirmed plan I can start building at my scenario so I am going to select an ad in our compliance initiative and as I add that because I have resources attached to this particular demand we now are over allocated as we can see here from here I can jump over to my resource report and we can see down here that specifically my analysts are now over allocated in q2 so Brian knows that he needs to execute on this it needs to be included in his scenario he needs resources his option here really is to take this and perhaps move it out to the next quarter so we can do that we can get to our record directly here and we'll move into our demand record this is our demand record this for those who are using ServiceNow this should be a very similar look and feel we have our different gates up at the top here as we move a demand through the different stages so this is a qualified demand and that's why it's really showing up on our portfolio planning workbench you can see all the important metadata that goes along with this being a strategic project who submitted it and there's our portfolio if we choose to add in additional items we can see the connectivity here to our application portfolio management a really good area that we're going to focus on with this demand for the this this webinar that we have today is we're gonna end up shifting these dates out because we want to move this demand out to the next quarter but before we would get into that I really want to draw your attention to our resource plans because this is what's causing that that contention that we're seeing on our resources and we can see we have two different resource plans and we're going to go in here and we're going to manage that now when I come into here I can see that I have those two requested resources so one for a you know database administrator and another one for an analyst and we've asked for specifically one FTE but we're showing this in ours and I'll just draw your attention up here that we can view this by week we can drill down drill up into the month we can also translate this into FTEs if we choose or person days now if we want to create a new resource plan we would come up here we click new and from here we can do some different things we can request a resource based on group user or role but once we get into our group we could say specifically an analyst or a database admin whatever those groups that you've created with in service now they'll surface here and you can request them we can also get into specific skills so if you're selecting a DBA it needs somebody specifically with you know sequel skills or Oracle skills we can pull them in directly here and this is where we select whether we're going to be doing hours or FTE or person days and then we're going to enter in those planned hours or FTE here we can give it a meaningful name and then we can also we can change the start and end date if we choose now you may have a resource that doesn't need to be on the entire you know demand or the project coming up maybe they're only required for the beginning or the end or maybe you need to have them available outside of the project you can do this specifically within the resource plan you're not locked in now this is where we start to see a few things from our our point in our state model we can see that we're in a requested state here and this will change based on you know how this moves through the entire process and we can see the legend here that we can see all those various different states that we saw within the PowerPoint presentation from here we can add in additional items if we need to see more metadata within here we can see that we can see and there break down columns up here what we want to show I'm not showing actuals in this right now because we're in a demand and we wouldn't be surfacing actuals at this point in time but we can see we've requested one FTE across the board based on week now one thing I just want to quickly call out here is this particular little button here now this is the resource finder and Brian specifically has the power of a resource manager today so this really depends on your business you your demand managers or your project managers may have the ability to assign resources they might not and I'll show you what a resource manager dashboard looks like it's pretty much the same but I'll show you that personam so from here the key thing is is that from here we can start to select our role and it's going to populate the area down below with our groups and you can see we've selected the the analysts here and from here it's filtering specifically on our analysts so as we move through that if I select database it'll change this to database and I'll see a different group of individuals down here so from here I can immediately see within the analysts who's on the team I can see what they're working on and what their utilization is based by weeks we can also view this by month so key thing here is we can break this out whichever way we want based on these selections that we have up at the top if you want to see based on ours we can do that so you can work in the method that you choose and what's best for you from here we can also add in additional information so right now just for ease of use I can see how they're Alek they're utilized but we may want to see what their current availability is or what their overall capacity is and how they're allocated so we're able to see that and change that in real time from here you can come in and you can select the do some analysis we can see that Troy here is over allocated and we can see that this has been indicated where he's over allocated so we may want to be mindful of that when we select individuals we can simply click here and then confirm that individual and they'll be brought up here and we can confirm and allocate them so from here this is basically what the resource management screen will look like across the board whether we're doing this in project whether we're doing this from a resource manager perspective with a few other features which I'll show you but the key thing here is that you can do your full analysis here to look to see how people are allocated if they're over allocated and with that being said when they're confirmed and they come up here we usually get to questions from our customers is that will we over allocate people automatically and the answer is no we will not and then the second question is can we override that and the answer is yes we can override that so I'm going to go back to our demand record and if everyone recalls we were going to move our demand out based on our over allocation of resources so we can do that right now you okay and we'll save this okay and then from here we will jump into our back into our portfolio workbench and from here we will come in and we will refresh this screen and we can now see second let's bring us over here that we have now shifted out our demand and we have now alleviated that over-allocated group and when we come into our resources here we could see we are over a hundred percent before we're now down to ninety seven and we've now moved our capacity in our third quarter so this is just an example of how we could mitigate the over allocation of resources within ServiceNow as we move through that demand process as we move through the project process as a as a someone who owns the portfolio can go through different scenarios and keep be mindful of all of those resources that are out there okay so from here I would like to take you over to our resource manager so we've now moved from Brian Marshall our resource manager over to rosy Matthews who is that designated resource manager so in the sense that in this scenario now Brian Marshall wouldn't have that power to automatically assign resources to himself Rosie is a designated person with this within this role and this is her job so Rosie on a day-to-day basis would come into this particular dashboard now this is our resource management dashboard now quickly call out here that this dashboard is not out of the box but it's been configured and within ServiceNow it's very important to know that it's very easy to configure all of these different dashboards any way you want we can come in here we can add widgets from performance analytics wherever we need you from financial management all the various different areas within ServiceNow it's highly configurable we can change the layout of that we have here and we can customize it's the way that we want to look and feel we can add tabs we can change the background so the key thing here is that you don't have to do major customizations within ServiceNow to get the look and feel and to surface data that you want in a single space but Rosie can come in here and she can immediately look at her business and get a great idea of what's happening she has two immediate high-priority requests that she needs to address so this is probably the first thing that she's gonna do when she logs in in the morning then from there she's probably going to check to see the overdue requests maybe there's a reason for this maybe there isn't maybe she needs to dive into this and take a look and I'll quickly call out these are drillable you can drill into these records and she can address them directly from here she doesn't have to go all over to different screens to to get to where she needs to go she has two FTE spending resourcing and she has no outstanding resource estimate requests key thing here is she can see what's in pipeline versus what's in forecast so we talked about those demands and those projects right in those different ways of asking for resources and she can see how things are progressing over the time line so she can prepare for the future on how to you know perhaps free up resources or start doing some analysis she can see all of our resource requests down here with specific metadata such as you know priority or what the task is and then what planned hours are out there and what's it going to cost she doesn't have any SLA is breached so she's doing pretty well here on that moving along in the tabs she can get into her team assignment and now she can quickly look at her team's open tasks we what's pending what's work in progress and she can specifically see these various different items and she can add them in and out to her graph as she sees fit from here she can also see open tasks assigned so she may need to drill in and check out to see what what's happening with with Troy here and then she can get into some analysis right so how are things trending along what's her resources her actuals versus allocation and then what's her main resource work type so there seems to be a lot of change requests out there so she may need to dig into this to figure out why there isn't more in demand if we want to move the organization to more of a strategy focused organization she can also see we talked about in that demand where we can attach skills we were doing our resource request and we could see the all the resources broken down by skills and we can see all of these skills here and we can see what the percentage is so if we're looking to see how many DBAs have mice equal experience we have eight percent maybe if we have a project that we're a large initiative or a strategy that were embarking on maybe this needs to be bumped up she can dig down into all of her various different resources and then she has a high level capacity report that she can see here and she can manipulate and get into based on Department and she could see what availability and capacity is based on the month timeline so that's where Rosie would typically go if she was going to basically you know start her day from here Rosie is going to go into her resource allocation workbench which we have right here and from here she can create different cards in what she wants to drill into her business she may have want to look at all of her active projects out there she made there may be a specific group that she wants to around big data or maybe all the analysts but we'll drill into this one but she can create new cards if he/she chooses and she can basically define this by she could get right down into specific demands and projects groups kind of group managers portfolio programs various different things here so she can get very specific with these cards again so she can perform her business the way that she she needs to we're going to drill into the analysts and now when we see the analysts where I'm specifically focused on this HR compliance initiative and if you recall this is what we are looking at on our portfolio planning workbench this was that new initiative that we had so but we can search up here by user group or role for looking for something specific and it's going to affect this this associated drop-down we can go into specific timelines if we choose she could even create a new plan here if that's what she wants to do for perhaps somebody made an error and she's going to help out that individual and create a new plan she could do that right here we have the ability to cycle through everything that's coming in as planned requested confirmed and allocated right that that state model that we we saw back in the PowerPoint and again you'll start to notice that this is very similar if not the same as what we saw on the resource planner within our demand so we here we have our analysts we require it requested one FTE we can see we've have it planned if we wanted to break this out by hours we could see that as well and we'll keep this by week and just for sake of everything we'll keep this one at FTE and then we can open up that resource finder that we saw in the previous screen and we can select our analyst and now we're going to show all of those analysts that are specifically within that group and we can start to do our analysis that we saw before but who's over kalloch ated who's under allocated and we can quickly come here and I can see Abraham Lincoln here he's available with one FTE whereas everyone else has a little bit of time already consumed so we're going to go ahead and we're gonna choose Abraham and we can confirm him directly here and now we can see that he has been confirmed or that soft book that we talked about for that demand because we're looking at this in the future it's not the current but as we get closer we can Rosie can come in here and then she can specifically allocate Abraham directly here and this is really how someone like Rosie Mathews the resource manager would go through the process of looking at capacity within the organization drilled down to specific users groups or individuals and you know how much availability they have and going through the process of assigning them to a request there's one last area that I'd like to show you today and it's still within Rosie here and it's just a quick area around some resource reports because we always want to see reports they're important to our business and everyone needs to see things that are out of the box so from here we can go into the resource reports and today I'm going to show you how to go through the various different dropdowns here we have rosie has the ability to go through several different items here availability some forecast what's committed we're going to focus today on what's actually allocated so as she clicks on allocation again she can filter on users and groups and we've today we've been focused on our analysts so let's dig into our analysts and we'll keep it all members we're going to keep our timeline here we can drill down to monthly or weekly and we can report again on those same different items that we see as a common theme throughout our resource planning we're gonna run this and immediately you can see how quick it comes up we're seeing our resources based on ours over our timeline based on what we have available requested confirmed and allocated all those states that we talked about but we can see what our overall capacity is right so she can see if we're over allocated or under allocated based on all of those different states we can see our forecasted utilization and we can see our committed utilization so she could do some pretty powerful reporting here as a resource manager so it's really at her fingertips and you can see how quickly this move is because this is real-time reporting so this is just an example of where Rosie might come in order to do some analysis within her business to quickly you know maybe somebody from the executive team says you know how are we doing with our resources do we need to look for additional people for projects coming up you know if we're looking at our capacity over our time line and we're going to add more people in for additional projects this is something that Rosie could go back to management or executives and say yeah we're going to need to hire additional people well maybe we need to go out and contract people whatever that is to ensure that you know she'll have the ability to assign resources and address the capacity as as needed last thing that call-out people always ask if you can export this and the answer is yes and we can go and we can edit this as necessary so from that point I would like to say that concludes the demo portion of our webinar today I'm sure there's lots of questions from here I will bring us over back to the PowerPoint and I will pass it off to you Deborah thanks Andrew for that great presentation and wonderful demo on service now and the forays of resource management in our last few minutes I'd like to point out our resources this link includes some resources available related to resource management the very first one is a link to our ServiceNow itbn product page and then the resource management application page with git which gives you two one-stop shopping for everything related to resource management and then below that is a link to a white paper on ServiceNow resource management so you can also link to our community site where you can find some additional information not only on resource management but other itbn topics as well and so what I thought we'd do now is just open it up for some more Q&A if you have additional questions we've had quite a few coming in throughout the webinar and Andrew and Blair I might read them out loud so that we can have you know a discussion about what they are I'll let either you or Blair respond but here's the here's one that's come in it's about a use case to evaluate capacity from the project management persona as the project is in flight is the best way to do that is that the best way to do that since things don't stay the same so I guess no capacity from the project management persona I guess yeah I mean they would do they would really be just another they should be allocated at some percentage of their time just like any other resource yeah I mean the only yeah I mean I could just add one more thing there's we spoke to operational projects or very small things we didn't really get into that but the only time you really wouldn't have a resource plan for a project if it was so small that we were going to have a fall under that operational umbrella but but otherwise they would just be you know 0.25 FTE 0.5 FTE whatever it is that we would assume of taking their availability thanks.thanks Blair just some other questions I'd just like to open them up to the greater audience question there was a question about whether or not resources could be assigned to book actual time against demands and actually against other tests as well so if you could just talk about that a little bit about the type of work that resources can be assigned to that we can track the one that I answered already yeah I'm just opening up to a greater audience yeah yeah so questionnaire was can you put time against the demand and and I said you can and the use case there though would be the people working on the demand itself we wouldn't put them in in a resource planned and and that in itself may fall under some operational plan in terms of consuming their capacity and availability but yes we the answers you can put time against the demand so we can keep tracking that in particular the the next answered question and there's a couple unanswered and I don't know if somebody could grab the release notes for Orlando because there was a question if there were any changes in Orlando the answer is I don't I don't think there are any major changes but I know when the release notes we'll probably have a lot of little things that we we've modified but nothing significant the the other question that I had answered was how do you treat resources that might do partial work and classic projects or partial work of an agile team and my answer was it's a design decision it really is it depends on if you need formal resource management for that agile team so standalone scrum we just talk about classic scrum first it's a dedicated team their work goes in the work goes out they don't need formal approval the typical profile of those teams would be an app dev team or maybe an operational team working a lot of little small things but then we have the use case that I've got a big capital project that needs portfolio approval it has capex and has effects it has line of visibility and approval through the portfolio like Andrew showed now that team maybe just can't afford to use only points because that doesn't really roll up so that second day of the forays of resource management we remember that picture that is is sort of an umbrella a common umbrella that we can use regardless of what we're working on it could be project tasks it could be agile stories so you have this umbrella that acts as you would typically create a resource plan for the length of iterations that ends up being an agile phase within the the project but then you know from the top-down they look like everybody else and formal resource management in terms of availability utilization but underneath that agile team doesn't really need to know that that any of that's even happening they can then we can then pass the baton and they can work in points and the team can have its own velocity that it establishes on a sprint by sprint basis so so that's the reason why a third of the design decision it's really just depend on your use case for that agile team is the resource percenter this is another answered question the resource percentages that we were showing does include the operational plans and back to so I answer Brenda's question the first time incorrectly and then she corrected me saying no I mean looking at all resources across a specific project how would a p.m. reevaluate their resource plans well in the in the resource plan itself Andrew I don't know if you could go back to just go into a you know a project that has resource plans in it you give me a second here but the answer will be this the the way that Andrew could turn on that the people finder the resource finder rather and then under underneath that in in a B okay he was going to right-click and go in cool hey particular one you uh see any of them sure and I guess we did this in a demand so we don't really see this in a project but as Andrew mentioned they're identical we'll get to that same view where it looks like an Excel spreadsheet where we're working with the allocations on the top there yeah and then if we click on the on any of the plans underneath we can see so just reiterating the question again now I mean looking at all resources across a specific project how would a p.m. reevaluate the resource plans so real time you can expose some more fields and utilization on the bottom Andrew so real time we can see the other activities that are happening to them around me and then at the same time I'll see my actuals coming in from from timesheets and one of the reports on one of the dashboards we have a report that breaks down planned and actuals on a weekly basis as well as a monthly basis here's the actuals as they come in Brenda you can respond back and comment if that was what we were looking at we're looking at the right thing there the anonymous attendee are there any major updates - okay thanks are there any major updates to resource management plan for Paris yeah some of the some of the I'm sorry go ahead I would just say just cautionary I just wanted to mention you know anything we talked about that's not already released we didn't have a safe harbor slide but you know what I mean that's forward-looking so things could change you know depending on what Blair says that's the fun police and it should calm for making purchasing decisions I think that's the key statement and just want to make sure it said that yeah I guess I got guys I just got in trouble because we didn't put the safe harbor slide and you're forgotten all right but in Paris if you can imagine the board that we're on now we're gonna start to offer more filters along the top to say you know only show me and also realize to the the board that we're in right there dander stay here I don't need you to move but when Andrew moved over to be the the resource manager there was an identical board here I'm looking at only things within my project or my demand and then also imagine that there's that other board where a resource manager could see all of their demands and see all of their projects and they can slice and dice that maybe only look at the things that are requested or confirmed or allocated but we're going to add additional filters along the top to say things like only show me over allocated only show me underutilized resources we're also going to bring in operational plans in this UI the operational plan from a building block perspective is identical so all the aggregated reporting is using it now but the operational resource plan doesn't leverage this UI so we can't see them in this view so so that's one of the the roadmap I that's are some of the roadmap items that we're addressing thanks Blair appreciate that so looks like we covered a lot one last call for any additional questions if anybody has one that we haven't see any so actually I think maybe we'll wrap it up I just want to say thank you Andrew and Blair and closing I definitely like to remind everyone that you'll be able to access this webinar and all community webinars on demand at community service now.com yeah we got that link and while you're there please do subscribe to our IT business management forum on the now community where you'll see our featured ITV em content as well as links to upcoming webinars in our last thursday's with IBM webinar series on the last Thursday of every month we'll be presenting a live IT VM webinar and demo and we encourage you to register for our next webinar which is scheduled for Thursday July 30th when we'll present and demo ServiceNow strategic spend tracking which is a new application delivered with our Mays store release along with the scenario planning which you saw a little of in as Andrea we're done was demonstrating part of our portfolio workbench until then thank you all for joining us today thank you all appreciate it