[Music] good afternoon welcome my name is Dale Cheeseman and joining me today is marta pan so we are here today to look at even continual service improvement with performance analytics as you can see my role here is advisory solution consultant in the now intelligence team and joining me today as I said is Marta panto who is the senior product manager in the know intelligence were both based in Europe and we're going to take you through this introduction and also lab today so what we're going to continue to do today in this agenda is look at utilizing better decisions with analytics and in there then we're gonna cover seven laps we're gonna look at aligning stakeholders gain insight into organizational objectives understand the time series with an influencer one dimension for your entire dashboard look beyond silos steer your entire workforces and then finally set customer expectations with analytics predictive intelligence and virtual agent we're gonna do a small wrap-up at the end so what are we gonna learn today so the objective here is to how to achieve a continual improvement with performance analytics so what you can actually take away from this on-demand session is learn about meaningful KPIs and dashboards that actually service personas you're also gonna look at how to proactively drive improvements through the organization taken again from the high-level perspective of executive persona right the way through to your process owners and then finally down to your frontline workers and finally how performance analytics actually helps you achieve the culture of a continual service improvement [Music] you [Music]