Hi Guys,

In the last article we have modified the topic block to customize it. Now let us add it to the Topic already created.

Step 1 : Navigate to Collaboration > Virtual Agent > Designer

Step 2 : Search for the Topic you already created and open it.

Step 3 : Click 'Edit Topic Flow'

Step 4 : Locate the node 'Create Incident'

Step 5 : Select the new Topic Block that we have created from the list

Step 7 : Select the Variables from Data Pills to pass the Input parameters to the Topic Block

And you're done! Good Job.

Thank You.

Vishal Ingle

ServiceNow Certified System Administrator

DxSherpa Technologies Pvt. Ltd.

Maharashtra, India