Enterprise IT and security experts are under increasing pressure to manage complex network environments and keep up with growing business demands. Lack of centralized visibility of critical network firewalls hinders the ability to deliver services and applications with security, speed, and accuracy. Regulatory and corporate compliance requirements such as SOX, PCI DSS, and ISO 27001 mandate data visibility and automated policy governance for the firewall. Fast pace migration of workloads to the cloud is resulting in orphan firewall policies thereby increasing the security exposure to external threats.

ITOM Visibility solution offers comprehensive visibility of infrastructure and application service maps. With ServiceNow ITOM Paris release, the ITOM visibility product team is introducing a workflow solution for tracking firewall estate and provides a workspace for firewall administrators to track firewall policies, manage firewall request management tasks and automate audits of firewall policies. Workflow revolution led by ServiceNow is breaking the barriers defined by the legacy system of records and customers take advantage of the Unified data platform for IT from ServiceNow to solve complex IT use cases thereby transforming their internal/external customer experience.

Firewall Inventory and audit store application offers below critical features

Digitize the firewall request management process with the ServiceNow Service portal solution.