[Music] hi everyone welcome to glidefast on air today's webinar the connected future how to integrate hr it and facilities with nuvolo and servicenow i'm lauren jankowski the marketing manager at glidefast and i'll be moderating today's webinar i'm excited to introduce to you your presenters for today michelle mirtha a senior business process consultant at glidefast consulting and chad till a partner alliance consultant from novolo before we get started we'd like to give you some background information on glidefast consulting glidecast consulting is a consulting firm that is dedicated exclusively to servicenow and as an elite servicenow partner our expert team of developers and architects have worked on both sides of the table on the customer side and the consulting side our company was founded by servicenow architects and we're proud to have a team of over 100 experienced consultants an average csat score of a 9.6 and many more accolades as you can see here now i'm going to turn it over to chad till um to tell you guys a little bit about novolo thanks lauren novolo's connected workplace is the only integrated workplace management system completely built on top of the servicenow platform we enable business processes and full management of operating technology within a scoped application that's available in the servicenow store we're excited to partner with glidefast who's helping us to build additional business value on top of your existing servicenow investment so today michelle is going to show you an example of how novolo's hr and cad extensions for space management can leverage your native autocad drawings to simplify and enrich end user experiences from anywhere within the servicenow platform so i appreciate you inviting me today and i'll hand it back to lauren for the fun stuff thanks ted as another perk of attending today's webinar we're going to be giving away a 50 visa gift card to someone that stays on the entire webinar we'll be announcing the winner of that at the very end i'll be monitoring the q a throughout today's session so please send in any questions as they arise and we'll do our best to answer them in the q a section at the end now i'd like to hand things over to michelle mirtha our presenter to dive in thank you so much to both lauren and chad really appreciate both of your support today so our presentation today is really focused on you've already implemented your initial service now module whatever that may be typically it's i.t service management but not always at that point in time the management usually is like great now what do we do what do we implement how do we expand this footprint and get all the great wonderful things that the servicenow platform can do not only for it maybe in other parts of our organization at the same time you're probably being bombarded with all sorts of partners such as novolo who have great options to help you expand that footprint so what i wanted to do today is take an opportunity to share with you a very common way that people expand that footprint and really transform their organization in order for any organization to really decide what they need to focus on here's some of the types of questions that as glidefast consultants we would walk you through first of all look to some of those other internal service organizations especially when they overlap with it as the world gets more and more connected we know that the line between it and hr i.t and facilities and even i.t and finance continue to get blurrier there's a lot of shared data and there's a lot of integrated services that are being provided by both organizations to the same customer also definitely look at those third-party applications that servicenow has up in the store not everything that will help your organization comes directly from servicenow in addition look at those events that are happening in your company typically they happen around employee events but it doesn't always necessarily relate to an individual employee but look at those opportunities when you have multiple groups that are all serving a singular purpose such as the case in onboarding or in off-boarding and there are many others and then finally once you feel like hey we think we found that opportunity that is really going to make a difference for our organization because every organization is different and every organization is facing different things so it's not a one size fits all but when you find that one that you're like hey i think this is really where we should go build that strong business case and demonstrate how not only sharing that data but having that end-to-end service request that crosses those multiple service streams can truly benefit everyone involved so in today's example as chad mentioned we are going to look at onboarding we are taking it from the perspective of a hiring manager who has picked their candidate and they've gotten an accepted offer we now need to get them ready for day one in the past it traditionally is the one place that managers go to get all of the systems access they need their email address their computer their phone any mobile devices they may need get the right application access i.t is very central in bringing a new employee or worker if it's a contractor into the organization in addition you have to have a place for this person to sit usually in the days of kovid a lot of us are working from home so it would be understandable if you didn't need that but there are definitely plenty of opportunities for facilities to be part of that from simply setting up that office space getting it configured correctly maybe some ergonomic or furniture needs and simply just tracking the space and finally in the hr system of course there are many things that need to be set up the manager doesn't always know all of these things a lot of them have to be provided by the employee but we wanted to include hr in this so that you could see how you could seamlessly span all three organizations and the manager only has to go to one place so if you're ready for this i'm ready for this because i think this is pretty slick let me go into our demo here we are at the service portal this is the basic service portal out of the box what i can tell you about this demo is that we spent very little time configuring it we only had a couple of things we had to do that with and there's no customization that we've done so this is not some sort of vaporware or other you know crazy thing that we've mocked up this is real and this is what we were able to build out with probably less than four hours of time it really can't be that easy so here's servicenow and as manager i am bailey boss and we're going to go in and she's going to request something and uh you know we all know how the service catalog works again i'm assuming that you are familiar with servicenow and one of the most basic functions of servicenow i.t service management is the service catalog so we go in and we're going to pick the new hire guide and in this case we're using something in servicenow called an order guide i realize that many organizations use order guides for all sorts of things if you are not familiar with it i highly recommend you look into it it makes these types of scenarios where you have multiple request items so easy compared to the past when maybe you were building out this full onboarding workflow and trying to pull in all of these disparate request items if we have a chance at the end of the demo if we have enough time i will gladly show you what that order guide actually looks like on the back end but here we are and the very first thing they need to do is what's called describe needs and this is a set of variables that you define we started with an out of the box uh demo a request item or order guide that servicenow provided so what you're seeing here is mostly servicenow slightly tweaked with a couple of additional things added i will do my best to point out where we are leveraging hr module and where we are leveraging the volo outside of it so as again bailey boss here i come in and we're going to go ahead and set this up and we're going to say we are going to hire his the title of our new employee is going to be guru with stuff because employees have lots of stuff right or companies i should say we're going to give them a start date of we're actually going to go out to oh not that sorry i meant two-ish weeks so two well now i'm just a hot mess hold on here we go august 10th that looks good they're gonna start in two weeks or a little over a week yeah and then the new hired name here naturally because we have bailey boss this is going to be greg guruish and we have the hiring manager here again servicenow gives you that capability to decide uh maybe i was an administrative assistant and i was helping out daily boss so i could change it in this case i am logged in actually as the manager so i'm filling it in now because this is the guru of stuff naturally they're going to be in administration because administration has lots of stuff uh will this be a remote employee this is an interesting question because what you're doing on this screen called describe needs is you are selecting and entering data that is then going to be used by the order guide to determine which request items apply to the scenario for example if this was a remote employee we wouldn't need to set up an office for them and you wouldn't have to do that piece however for the purposes of the demonstration we're going to say no they're not going to be a remote employee they're going to be sitting on site and they need an office space what office will they report to so this is a list of location sites and in this case we are going to go ahead and we're going to pick san diego california i'm on the west coast hi everybody so we'll pick something a little closer here and then finally will your employee need anything non-standard this was a question that came out of the box from servicenow and the idea being that if you are a standard employee you're going to get a standard setup of equipment however if you are in another department or if you need a special computer uh some other specialized equipment you can say yes they need something non-standard and then for this particular example the question is okay which setup would they like do they want the developer setup or do they want the sales set up and that could be different types of computers you don't necessarily have to do it this way this is just the way that servicenow had it already set up and i saw no need to change it so we're going to say they need a developer system and on top of that i want them to have an iphone because obviously they're going to be some sort of a developer in the administration space then you click next and you get into what's called choose options the reason it takes just a few seconds to render is because it's actually traversing a bunch of rules on the back end to determine based on that information entered at the described needs you're determining what types of request items we should offer you so now request items can be always as in we're always going to include this in this order guide or it could be based on a variable the very first one we see is actually the hr one which we would always do so we would say okay we're gonna alert hr of that new higher start information and then there's a bunch of others we're going to go all the way through up to and including picking an office space for this person now each one of these request items has their own set of variables and requirements so the way servicenow handles that is we go ahead and we we can open it or if you click options the same thing will happen and you'll notice it carried over any variables that were in common with that request item so we have oh it's the guru of stuff and in this case we're asking a simple question of the hiring manager related to when do you want to have that person go through orientation and so at this case we're going to say you know what this is a guru obviously this is a very important person and we're going to say obviously this guru needs a personal touch we want to really make sure that they understand their benefits and have all those wonderful orientation that that we want to reach out and give that white glove service to fantastic okay we're going to go through the other options here uh fairly quickly uh so in the case of the fact that it was a developer they get offered what's called a macbook pro in this particular organization we're going to say yeah we want them to have acrobat they don't need photoshop apparently this selection's already been chosen based on the fact that they're going to be a developer and in addition we can say we want them to have visio and nothing terribly unusual from an i.t request perspective now in the case of the external monitor i'm going to actually say they don't need that reason being is the person who last had this position had a much bigger monitor than it would provide and we want to keep that monitor it's not being you know re re-picked up or going back to it so we don't have to request a new one we're just going to keep the one they have they don't need the one that it would offer the new email account creation this one is as interesting because typically it has had to make that decision as to what that email address should be however it is also ever increasing the amount of automation they have so especially in some of these smaller organizations where we do want to take advantage of as much automation as we can we may say you know what let's go ahead and say i think this is what their email should be and only if that email isn't available then it would kick out for some sort of manual intervention but in this case probably there's no other greg guru-ish at glidefast so we're going to go ahead and and recommend that's the case you'll also notice that any required fields do show up i'm actually going to pull that off for half a second up here at the top it does a reminder that is mandatory fields and then you can see which options has a mandatory field it will not let you submit the order guide until you get those filled out so again all of those great rules that are part of the request item are now automatically included in this order guide then i'm going to go to the iphone and here we have a couple of choices oftentimes the employee would naturally pick this and the hr module in servicenow if you haven't seen it does have some really neat portals about being able to expose these choices to the employee before they even start so definitely take a look at those or reach out to us if you'd like to see more um but in this case we're going to say the manager is making these choices on behalf of employee naturally because it's a developer we want as many gigs of storage as possible the corporate vpn automatically comes again this might be one of those things that everybody just automatically gets no matter what their role is in the company and then we get finally to the goodness which chad is waiting for i can tell um we are going to pick that that workspace and so and notice as bailly i have no idea that this is necessarily part of the hr catalog and that these are part of the it catalog and that this is part of the novolo catalog it doesn't matter the order guide just mixes it all together and it all looks seamless to the person trying to enter the data so in here we've got some information and we see again a bunch of stuff uh got uh populated and so now we we've already picked at least the campus that they're going to be at which is in san diego but there could be multiple buildings so i have to pick the building okay fortunately there's only one i don't need to think too hard and then finally the floor and in this case there's only one floor offered and that's floor three that could very well be because floor one may be a cafeteria and some external conference rooms and floor two may be executive offices and um and the board room and maybe some training rooms so there is no space that i could potentially pick from it could also be that as a manager or selecting into administration it's already defaulting and saying oh well we know that administration only sits on floor three so you can build those business rules in to really help guide your managers and they don't have to necessarily navigate all of these choices so we have a floor three if i knew if this was an organization that every single office space and cube was already labeled with a unique identifier number i may be able to go ahead and come in here and just pick that fantastic however bailey boss is a manager she's way busy she hasn't been able to walk by that cube she doesn't really know who the state of it necessarily and she knows only that she wants them to sit right outside her office on the on the corner cube okay great so let's go ahead and take a look at the floor plan now the initial rendering of this floor plan you may say oh my gosh that's not workable but when we make it a little bit bigger and then i am just zooming in you could certainly zoom in this way but um i go ahead and zoom in here i can start to see now if these offices i i didn't i will admit i didn't actually take the time to populate all of the space data with names so that they should actually show these are filled and these are not however any office that was already occupied can uh or would uh um render in a different color it would show like a pinkish red color typically out of the box so green means go right so green means this is an available space yellow means it's not available because it's like a common or shared space and then of course again red meaning it's um it's already been occupied so i'm going to look at it and i'm going to say well i sit here so this is the cube i want and i go ahead and i click on it and it it kind of really zooms in at that point in time it says this are you sure this is what you want and it goes ahead and it takes that and it's populated it for me so now there's no guessing i didn't have to say i want them in that empty cube right outside my office facility knows exactly where i want to put them and they can then use that in their move platform to help set up the office space now i see i have a question in the queue so let me see what i can do with this it says how much data cleanup is required to use novolo for example our location and data it's a mess because it's all been put into free form fields that's very common don't feel bad about that so does all that have to be cleaned up before we can use novolo space management tool the good news here is no so novolo does use a number of the core tables for example when we submit this and i'm going to show you on the back end it's going to go into what's called a move request however that move request is an extension of the core task table same thing with the users those are all part of the core and you can use all those core tables however nuvolo was pretty smart when they did this because they knew that locations from an it perspective are definitely not at the detailed level that facilities needs plus on top of that facilities often has spaces that i.t would never even necessarily be aware of such as the rooftops or basements where boilers are being kept so they decided they've created their application in the way that it is a scoped app right which is good that is that is standard practice and what service now it requires and expects however they took the locations and they said we need our own hierarchy and we're going to build that out and then over time they can work with it to figure out how can i t then better utilize this information as well i have actually had i.t departments who wanted that level of facilities information and the floor maps they adopted novolo simply so they could find out where all their i.t equipment is and have it tracked at that granular of a level so no you don't have to clean up all of those it locations in order to take advantage of this that's the good news now you do have to invest the time into defining the new location hierarchy with your facilities team and get all that in there and of course novolo being the awesome partner they are with servicenow all of the same tools that you would do use to load data into servicenow as well as chad mention the integration with cad now makes it super super easy to bring that information in to servicenow michelle if i can add one thing um if you're if you have a different situation where you're absolutely confident in what's in your cmn location table and and everything has been kept up uh perfectly we can utilize that data and synchronize it with our location hierarchy take advantage of the work that's being done and also automatically update anytime you make changes so we do find that most people do not have a clean location hierarchy and we're able to help with that but if you do have something that you'd like us to leverage we can synchronize that and use that as our source of truth at the site level fabulous thank you chad you learn something new every day even when you don't want to not that i don't want to but still okay novolu is always growing and changing by the way if you're not familiar with their platform i've been working with them for oh my gosh probably about two years now so knowing that i want to share with you that they have releases about every six months similar to servicenow they release patches regularly they're a great partner with surface now and and they do try and keep up with all of the new feature sets and and building out additional functionality also on their platform uh to the extent that a couple of years back servicenow actually said oh novolo is now our partner our our only partner really from a location perspective if somebody comes to them and says we want facilities management in service now servicenow had stopped investing in their facilities management and they now partner exclusively with novolo on this so and i'm really excited because i worked on that facility space management uh uh servicenow module prior to novolo and uh it had some good things and novolo has been able to build on all that awesomeness and take it to the next level which is what was really needed for facility service management so all right that is my shameless plug for uh for novolo uh i do see if you want to change the existing play to a different location and place a new higher on the desk is that possible absolutely so the way that you build this out could have a lot of different uh ways to set this up and it could be i've seen some of the other novolo demos and i highly recommend you reach out to navola to see those demos because there's only so much i can show you today however i do know that they have modeling that is a chain um and if we were to submit and try and put this person in a location that was already filled then that would kick off something on the background for space management to to reach out and say okay i see you want to put greg in this space however what are we supposed to do with sally she's sitting there now so they would they would work that out now whether it's proactive actually at this time or reactive on the back end those are all definitely possibilities the other thing i won't be able to show you today is that novolo has a space planner workbench that really allows them to kind of play out some different move scenarios and get things lined up because sometimes you need to move a lot of people and so i've got to move 20 people out of this area into another area and then i've got to move 10 in and then another 10 in and they've all got to figure out where everybody's sitting and sometimes there's even temporary staging locations novolo can help you with all of that in their space management all right i'm going to go ahead at this point in time and i'm going to click next so what this is is this is a little summary screen very similar to any other shopping cart you would see in the it service catalog space and we see we've got our new hire start note notification our laptop it'll expose costs if that's part of your catalog setup we see we've opted out of the monitor we have a new email account an iphone again with some costs the corporate vpn and of course the new employee workspace summit at this time bailey says yep that's what i need i'm ready to go so we go ahead and click order now whether or not you have an order confirmation screen is up to you this came out of the box with the it new hire order guide so i left it um at this point in time bailey could put in something here like um i'll be out on friday uh whatever that was eight seven i think uh please leave laptop with alice admin okay and i'm going to go ahead and check out yep that is what i want now in the background it is creating three different tickets and i'm going to show you what those look like the very first screen shown here and again this was the out of the box we did not manipulate this so i want you to see what actually happened out of the box and also how easy it would be to change this but out of the box it takes the employee uh requesting something in this case bailey to the it request summary screen you could have taken them to a customized portal screen that actually showed all three tickets that just got submitted for them but in this case it's showing the request and all of the goodness that comes with having different items okay now the one thing is out of the box servicenow has set up this portal so that this is going to show bailey boss all of the requests not only from it but in this case they also include the hr requests because it's another module in servicenow it's this particular uh screen is reading out of that core task table and it has specific task types that it's looking for where bailey boss was the submitter or the requester all i would need to do to get the novolo space is add that task type into this query and then it would show up as well okay we again did not modify it because i wanted you to see what happens out of the box but also how simple it would be to get you to that point so at this point in time i am going to go ahead and flip into the back end so you can see so i'm in that same environment but now i'm logged in as myself which i'm an admin in this situation uh this way i can show you all the goodies behind the scenes so we go into the service catalog requests and we see that request first and foremost and on here we have all the good things that you would expect from the it service catalog we've got the four it items and then of course depending on which one i go into uh i may or may not have tasks depending on on where we are and in this case it does so and that's awesome because this was the email address and somehow we're doing procurement maybe it's because it's a microsoft office 365. i'm not sure but um that's that's what this is on the back end here so i'm not going to go into the it path because again my assumption or expectation is most of you know how the i.t service catalog works then we're going to go into the hr cases if you've not seen hr's module you'll notice that it is similar it is similar to i.t but not identical in the sense that they're pretty simple in their tickets they have a case now you can have different types of cases for sure and you can have different workflows or different uh fields associated with different case types but obviously they don't have incidents and problems and changes and and and all these different levels of tasks they have hr cases and they have tasks and so what i'm looking at is basically a list of all of the active cases regardless of what they are um yes bailey boss has been very busy in this system getting ready for this demo so we will look at the top one because that is the one that was just submitted checking to make sure it's working okay and so here's the case if you've not seen a case screen before uh case management is also what is used in customer service management um in case you're ever interested in and kind of what that looks like as well glide fast we'd be happy to help you with that so the hr case we see that this specifically is that new hire start notification item so they can have multiple items that generate cases um we've captured some information now hr case in in this particular scenario we're not really using variables so instead what we did is we wrote a very simple script that simply took all of those variables and pushed them into the description there are lots of ways different ways you can do this there's actually an out of the box hr example that is an automated example where an employee could go in and update their own personal information and it would update their user record automatically so it doesn't always have to be a manual touch case you can also have automated cases um and you can have workflows um and then so we see all this information we see that choice that that we want to have that personalized orientation for the guru and and then you can even have a checklist and in this case we've got a simple single checklist item which says schedule their orientation all right the rest of this i'm not really going to go over because we're not going to dig into hr today but like all the other great things that servicenow provides us you can make this screen what you need it to and it would be potentially different based on each type of request and then finally let's take a look at what's in the navolo space so novolo doesn't have a case nevola has a lot of more different ticket types similar to it in that they are built for purpose so you have things like a move request which then graduates into a move like a planned move actually or or a scheduled move if you want to think of it that way you can also have they offer all kinds of scheduled maintenance tickets like proactive maintenance so for all the wonderful things that facilities or even your clinical also called oftentimes the the biomed or the biometrics teams in in a more hospital setting being able to have all of your assets tracked and then ensure that regular maintenance is being done on them you can also have break fix types of information you know hey my my thermostat in my office is broken or the air handler is making a horrible noise right there's a spill on the floor so all of those options whatever it is that you guys need to reach out to facilities for they have solutions to help you and a lot of that is out of the box um it's very um easy and actually honestly very fun to work on the novolo platform okay so let's take a look at this move request because that in this case that's what we chose was an item that generates a move request and um so so here's some information you notice that because this is a new hire we were able to push in that this is automatically an individual that's being moved we're not doing a group move okay so going back to that question that was asked around you know could i model multiple moves could i say okay well not only do i need to put greg here but that means sally has got to go uh with that in mind you might have this this could actually look different depending on what the scenario is but in this case it's individual and it's a new hire out of the box you have all of these choices it's a group it could be a self move it could be a transfer of some sort and then you also can have well why why are we setting this up why do we have this move and in this case pretty obvious we're hiring somebody new um but it could be any of these other reasons and you can even associate prioritization with those if you would want to all right and then in this case again we didn't necessarily expose all the variables live in this move request we simply wrote them all into the description that can be used if you were going to be doing some more automation with this and maybe it wasn't a move request you would probably have to have more fields that would update the other fields but for for the move request purposes we're able to just put that all into the description and keep it fairly simple and then um in the case of the move request what what would happen i i'm not a space planner so but my understanding is they would then say okay they would pick some sort of a planned move scenario um which they probably would have a very basic one for okay i want you to go set up the office i want it to look like this i want it to be set up like this i want this furniture ordered whatever the case is they would they would pick that scenario and that would generate these move line items that then the other people in facilities you could think of these move line items almost like a a task maybe or or a procurement line item so i don't know chad if you want to talk about that sure to to add to that a bit uh when you're first setting this up the guidance setup will take you through some of these steps and depending on the size of the organization you may have one person who's responsible for all of the planning and actual physical moves when someone new joins the organization in larger companies you may have multiple groups with lots of different people who are responsible for each one of these individual tasks so we can turn on and turn off things like the the move scheduler and the ability to adjust a move once it's been submitted enable things like patch and paint and anything else that you need to add into your specific move work request as a standard template and then you can turn on and turn off specific activities based on the conditions of an individual move so all this is configurable when you first set it up you'll have a template and then once you start to submit actual requests you can add in additional items just like if you're requesting a a new monitor with a specific size maybe it's ada compliant you can do the same thing with a move where based on the conditions you may need to have additional steps that are required as part of that move request fabulous thank you chad okay and then the last thing i promised i'd give you just a small sneak peek because we're running a little behind here but i will give you a sneak peek on the order guide so if i go ahead and i go into the new hire order guide if you've never seen this before it's pretty slick um so like any typical request item you know you pick what catalog it's going to be in and under what category and you have some choices here you give a description but the real magic i think i love that i.t is like being a magician sometimes the real magic here comes in so these variables you hopefully recognize as being on that front screen and of course you can have variable sets but the rule base it's this rule base that really makes this rock so in this case this rule base you can see you've got that new higher start notification and so for example if i go ahead and i click into that one and look at that rule basically this is saying we're always going to include this because there is no filter condition okay however if i go down to going to go in this case to that developer laptop that we ended up using and selecting in our scenario we can see that it has um some filter conditions and so in order to get this developer laptop mac to show up in the request items that are available at the order guide time is the laptop type that's the name of the variable had to be set to developer which hopefully you remember me doing that and then this one this is actually we called it the double negative because it says standard packages yes what it actually means is yes i need something other than standard so and we did choose that we said yes i need something non-standard and it was only when both of those things were true then that option was uh offered in the order guide so this is where that magic happens okay and you can build these wonderful order guides with with very complex business rules without having to create massive ui scripts to toggle things on and off on a gigantic screen that has 50 fields for the manager to fill out that was the old school some of you probably weren't with servicenow back when we had to do it that way so you may not remember those days but those of you who do those were dark times okay let's go ahead and jump back into the presentation and finish this up so by using all of these different technologies that seem like they're alone and they are absolutely stand alone but by bringing them together and looking at that end-to-end experience uh we're able to work smarter and not harder we're able to transform our organizations and really delight our customers whether those are internal employees in the case of daily boss or even our external employees so we want to get and give obviously as much flexibility as we can business rules are becoming increasingly complex every geography if you are part of a uh an international company or a global company that has all these different rules depending on the location all of those can be built in to an order guide very simply and give you that flexibility novolo gives you a lot of flexibility whether it's delegated space planning or being able to pick right off of a a floor plan and then obviously all of the great automation whether it's it automation automation into hr systems or automation into the space management systems we also want to make sure that we're providing the information when and where it's needed the last thing you want is to have someone on the back end trying to track down wait where did they want that again and now they have to go dig through emails to try and find the right answer and a heaven forbid there's been a spate of emails back and forth and now you accidentally reference something that happened earlier in the thread and you didn't use the the final answer so bringing everybody together in one platform what would happen in this case if all of a sudden greg says oh my gosh i can't start on the 10th i need to start now on the 18th or they wanted to bring it up to that previous thursday for some reason having all of these groups in the system gives you the power to be able to do things like that and set up those types of scenarios where you can quickly disperse fresh information right back out reset your slas on all those fronts and and get doing the business of of what you need to work on instead of just trying to track down the information delight your customers from bayley's perspective i hope you guys saw how easy this was this would make any manager happy on any given day because right now in a lot of organizations they have to go to five different sites or more just to get an employee set up so let's make their lives easier so they can focus on the work of the business they can be a manager they can support their team and not have to get stuck in you know a paperwork a black hole and finally transform right that's why we're all here we want to make a difference in our world and whether that's making a difference in the world of our ultimate end customers by having fantastic products that transform their lives or just delighting our internal customers and making it easier for them to get their job done that's what this is all about so i hope you learned something and i am officially into the q a section and i see we have a question so i'll go ahead and address it before i kind of turn it back over to lauren so that says this was a great example what other groups and types of requests have you seen that expand servicenow footprint that is an awesome question and um i'm going to back up for just a second and go back to my initial slide which kind of talked about some of the scenarios we picked a very obvious one and we loved that it touched facilities and hr and i t however there are other organizations that i have seen it integrate with for a number of things so first i'm going to tackle what other things could cross hr and facilities uh so not only do you have your onboarding and your off-boarding but you could also have transfers and obviously moves are a big thing hr has to be notified anytime someone moves there are often a lot of laws on the back end that hr has to be able to say i know where someone's sitting so i know how to tax them basically so having that ability for facilities to automatically update that information into a system where hr can then utilize that exact same location information is critical um and i worked once with an organization where they said you know what we're at a point where we're actually shrinking not growing so we're going to be doing more off-boarding than onboarding so they actually started their journey with off-boarding finance and legal these are two other areas that i have seen footprints be expanded if you are using servicenow to do your i.t asset management and especially if you also have novolo to do your facilities i team asset manager your facilities asset management excuse me if you have asset management happening in servicenow whether that's physical or even software having a legal component already like an integration into legal and having legal use servicenow to do the contract management piece is very very valuable because from an i.t manager's perspective i can at the click of a button that literally kick off a contract review or renewal process and we know exactly which assets are covered in that because we have the ci information um and then from a finance perspective think about reorgs we all do reorgs and um when that happens so many of these other organizations have to know what's going on now that reorg could be simply a paper reorg and so we have to change maybe some cost centers in finance and we need to reorganize where people are reporting up through from a payroll perspective in hr or it could be a physical reorg so not only did we move everybody around and change where they report but now we need to physically move them into all these different areas and again that is something that facilities can really help with those large scale move models so both uh great question so far any other questions or lauren did you have anything else at this time oh it looks like that was all the questions that um came in but if anyone does have any questions feel free to reach out to the glidefast team or the novolo team through their websites or you can contact michelle directly at michelle.mirtha glidefast.com or chad chad.till novolo.com and it looks like those were all the questions and all the time we had for today so i'd like to announce the winner of our 50 visa gift card and it looks like the winner is alex peterman congratulations alex we're gonna email you your prize directly um and i'd just like to say thank you to everyone for attending today's webinar we hope you found it super informational and if you have any questions don't hesitate to reach out big thank you to chad till from novolo for joining us for this glide fest on air and thank you to michelle mirtha for giving us a great um presentation today to see any more um glide fast on air webinars please just visit us at our website and they're all listed there thank you so much everyone and have a great day you