I was curious to know how we can export favorites in ServiceNow, just like browser bookmarks. So, I got into the community, learned the process, and now I’m sharing it with you all

Copy Favorites - Introduction

• Copying favorites between instances in ServiceNow can

streamline your workflow and ensure consistency across

environments.

• This guide will walk you through the steps to achieve this.

Copy Favorites - Table Names

• The tables involved in this process are sys_ui_bookmark and

sys_ui_bookmark_group.

Copy Favorites - Steps to Copy Favorites

• Export Favorites from Source Instance:

• Navigate to the sys_ui_bookmark and sys_ui_bookmark_group tables.

• Sort it by name you want to export.

• Ensure you include both sys_ui_bookmark and sys_ui_bookmark_group xmls from the tables.

• Import Favorites to Target Instance:

• Log in to the target instance.

• Navigate to the sys_ui_bookmark and sys_ui_bookmark_group tables and import

respected xml in it.

Copy Favorites - Tips and Best Practices

•Verify Data: Ensure that the favorites are correctly mapped and

imported by checking the target instance.

•Backup: Always backup your data before performing

import/export operations.