Crack the Secret of Superpowers in ServiceNow Domain Separation: Accelerating Performance of your Organization 🔍✨

ServiceNow Domain Separation isn't just a regular feature; it's like handing over a magic wand to modern businesses. With Domain Separation, companies can play hide and seek with data, processes, and user access by creating secret hiding places within one instance. It's akin to transforming your office into Hogwarts 🏰, where confidential information is as concealed as the Chamber of Secrets and workflows glide smoother than a Quidditch match. ✨🚀

• What is Domain Separation?
  
  • The ServiceNow Sub-Tenant Platform Architecture, also known as Domain
    Separation, allows application data, processes, and administrative tasks to
    be separated into logical groupings called domains.
• When to use Domain Separation?
  
  • Need to enforce absolute data segregation between business entities (data separation) but
    require centralized management of ServiceNow.
    
  • Customize business process definitions and user interfaces for each domain (delegated
    administration).
    
  • Maintain global processes and global reporting in a single instance.
    
  • Have minor or moderate process differences between business entities.
• Managed Service Providers (MSPs)
  
  • The MSP manages the instance and the environment for its
    customers, and each customer's data is separated into its
    domain so one customer's data is not visible to another
    customer.

NOTE: Before activating Domain Separation, consult with ServiceNow to verify that it is suitable for

your environment. Domain separation adds a level of administration overhead. Although it can be

disabled, it cannot be removed from an instance.

• Benefits of Domain Separation

• When to use Domain Separation?

If the answer to any of these questions is no, a single instance should be used

instead of Domain Separation.

1. Logical Data Separation Required?
2. Scale?
3. Platform requirements?
4. Process differences?
5. Administration requirements?
6. Alternatives to Domain Separation include:
7. Before Business Rules
8. Access Controls
9. Filters
10. Security on related record
11. Custom views
12. Form layouts
13. Notifications
14. UI Action conditions
15. Advanced reference qualifiers

Following KB article is very helpful for Understanding Domain Separation - Basics

https://support.servicenow.com/kb?id=kb%5Farticle%5Fview&sysparm%5Farticle=KB0715934