where we explore the latest version of servicenow let's start the series with the new upgrade center which is an excellent step in servicenow's upgrade maturity let this video be both a thank you to servicenow and a warning to the handful of vendors who are currently building solutions to address this need upgrade center has three functions it allows you to preview new upgrades which is awesome monitor current upgrades which is also awesome and review your upgrade history now the most important component of both a preview and a current upgrade monitor is the skipped records these are invaluable to older servicenow instances heavy on customization but light on documentation it's an absolute gold mine for customers who have been duped into accelerators from vendors who won't even document them here i am on a freshly upgraded paris instance it's showing me i have shy of 20 000 changes and 34 skipped records it's also prioritized and categorized the skips in various ways here i can see most of my skips are in itbm with a decent amount of code changes upgrade center gives a whole new level of governance and management by allowing me to work the skips as tasks in the vtb here i am on the skipped record vtb where i can start prioritizing changing state and assigning team members to assess the skip the goal here is to review and decide if the right course of action is to merge retain or revert now i'm not certain that moving into merge or revert columns will automatically do anything to the underlying record so my advice is to tackle those tasks the hard way and actually use the merge or revert ui actions on the upgrade record this one gets my best in show award because it offers unprecedented governance over upgrade work and it's a great tool for chipping away at the massive problem in the ecosystem reconciling what you've done with what's out of box it will be immensely useful for everyone from here on out this has been impetite lumiere de paris lamont if you'd like to sponsor this channel's content email me at the address pictured here if you need a conversation on where your servicenow implementation is or where it's going you can reach me on super peers and book a short consult if you want to contribute to high quality high frequency output consider a donation if not i still appreciate your viewership consider hitting the like button and sharing within your network thanks for watching