bonjour to le mans ultra de la lumiere to servicenow paris in this episode we look at improvements to the agent workspace with analytic center it's pretty simple really they simplify the old analytics hub interface and place it within one click on your agent workspace experience it shows you all the indicators that your role has access to from there you can filter it here i am filtering it down to incidents you can then sort by score change or targets which is really handy when you're trying to take care of the worst performing work as possible when you click on an indicator title you're taken to the interface reminiscent of analytics hub from here you can quickly show records change the start and end date of the range visualized or open up the breakdown filters big news here you can now select multiple elements for your first breakdown and apply a second breakdown here i am applying multiple groups to the first breakdown and here i am applying a second breakdown there's still a limitation of picking only one secondary breakdown but it's still a big step forward nonetheless and while we're on the topic of reporting analytic center is great for operators at the tactical layer but if you want your reporting to be a strategic asset consider vivid charts vivid charts is a visualization and storytelling platform built on servicenow stop exporting your data to get beautiful reports with easier distribution check out vivid charts in the description below if you'd like to sponsor this channel's content email me at the address pictured here if you need a conversation on where your servicenow implementation is or where it's going you can reach me on super peers and book a short consult if you want to contribute to high quality high frequency output consider a donation if not i still appreciate your viewership consider hitting the like button and sharing within your network thanks for watching