This year’s Paris release is full of great new functionality and updates to the ServiceNow platform. Needless to say, there were a ton of features to cover, so instead of compiling an enormous list, I’ve put together this video of my personal top 5 features. I bet at least a couple of these will surprise you!

Check out the video. Let me know in the comments below if you agree or if you feel there is a big feature that should have made the list.

The official release notes can be found here:

https://docs.servicenow.com/bundle/paris-release-notes/page/release-notes/family-release-notes.html