Generate a record link to be used within Flow Designer

Flow designer is one of my favourite NOW platform capabilities and has allowed me to delegate many of my development and administration responsibilities to application and service owners, empowering them to flex a built application to their need / requirements.

One frequent requirement I've received and have also seen on this community a number of times is the ability to include a link to a record in either a journal input field or an email notification to a user. To make this easier, I've designed a handy flow action.

The above image demos how the trigger values are passed into the action mandatory fields. The portal suffix is optional but defaults to "sp" (the default portal shipped with the platform).

The action outputs 4 values that can be freely used.

• Native UI Journal Link - Provides a link in [code][/code] tags that will render a clickable link in work notes / additional comments journal fields. This link will open the record in the Native UI used by fulfillers.

• Portal Journal Link - Provides a link in [code][/code] tags that will render a clickable link in work notes / additional comments journal fields. This link will open the record in the service portal specified using the default ticket view.
• Native UI HTML Link - Provides a link to be used in email bodies that will render a clickable link in work notes / additional comments journal fields. This link will open the record in the Native UI used by fulfillers.
• Portal HTML Link - Provides a link to be used in email bodies that will render a clickable link in work notes / additional comments journal fields. This link will open the record in the service portal specified using the default ticket view.

To download the update set, visit the Share Project on the developer site