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Flow Designer - Conditional Field Data

Import · Aug 21, 2020 · article

Hey Everyone,

I thought I would share a neat little trick for Flow Designer which I used in a recent integration I completed.

I wanted to add a Comment, OR a Worknote, based on a condition in my subflow inputs. Normally, you could do an IF an include 2 "Update Record" actions, but this didn't work for me, as the condition wasn't something I could easily check in an IF.

What I found was this:

1. Add a single "Update Record" action to a flow

2. Choose to add both a Worknote and a Comment

3. Use the "Scripted" option

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4. Inside your condition, write a condition with one ONE return, if it's true

image

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Run your flow and check the outcome:

imageimage

As you can see, Only the "true" outcome is fired.

This is a great shortcut to avoiding multiple "If / Else" statements for different field updates, and even lets you do conditions on stuff that you might not be able to otherwise.

Hope this has been helpful! image from your Fladvocate Leader!

- Upside-down Andrew

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https://www.servicenow.com/community/now-platform-articles/flow-designer-conditional-field-data/ta-p/2324529