Although ServiceNow SAM Pro provides you tools such as SAM Health check or installs requiring action, it is important for SAM Managers to have step-by-step guidance on resolving issues with clear cut details. Hence in this section, ServiceNow provides you with step-by-step details that can help you resolve your configuration and data issues.

This is meant to be used as a self–audit process, so that you can follow the steps and try to resolve most of the issues.

Listed below are the data objects and some actions required to resolve them. Each of the data objects will be analyzed and the most common issues discussed with resolution.