ServiceNow SAM Pro provides SAM managers and teams with a unified determination of license compliance and optimization needs. However, in some cases wrong configuration on the ServiceNow SAM Pro side leads to inadequate or wrong determination of license compliance. This can happen due to wrong implementation, inefficient governance of the product, or other reasons.

Hence, the aim of the blog series is to provide SAM Managers and analysts a comprehensive guide to determine the best practises to be taken to determine what is wrong in the system and thereby offer advise on the correction of the same.

This blog has been created considering the configurations of "many" SAM Management teams. However, we too are in the process to learn about more issues or use case. In case your particular use case or issue is not listed- please provide your comments and we will reach out to you for more inputs.