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Installs requiring action on License work bench

New article articles in ServiceNow Community · Jun 30, 2025 · article

When you run reconciliation, SAM Pro shows the software installs which are unlicensed, requiring action and ones that have been ignored from licensing. This provides indepth details to the SAM Managers to understand their installs for a specific product and their issues.

The blog focuses on explaining the unlicensed installs, installs requiring action and the ignored installs metric on the License usage view (License work bench).

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https://www.servicenow.com/community/sam-blog/installs-requiring-action-on-license-work-bench/ba-p/3304758