with my youtube let's see if we can get it to go this time we have more attendees joining us so this is wonderful all right a couple more well since we are recording this i think we should probably go ahead and get started i'll just do a quick reminder if you have questions for a live questions please do put them in the chat window that way we can transcribe them for our other users on community uh we also want to thank you again for joining us and i'll be putting all the links into the chat and we want to thank you again and this is being recorded so with that let's go ahead and take it away thank you hello and thank you for joining us my name is deborah mcgrath i'm a senior technical product marketing manager with servicenow and i'll be hosting our back to work webinar it will include a presentation and live demo showing how servicenow it business management capabilities are helping our customers embrace and manage the uncertainties that have come with the recent changes in the workplace joining me as co-presenters for the webinar are steve norton who's a servicenow advisory solution consultant with our it business management practice and kimberly eisendrath also an itbm solution consultant at the end of the presentation and demo today we'll provide you with a list of resources for additional information and we'll wrap up with a few questions at the at the very end of the webinar now i'd like to welcome steve and kimberly and kimberly i'll turn it over to you wonderful well thank you so much we are incredibly honored to be here to share this topic with you today and first and foremost very grateful for you taking the time to join us as workplaces adapt to change and uncertainty in our current and evolving environment it's very important to be able to drive greater innovation efficiencies and business value so how can we best navigate and embrace making decisions to achieve that greater enterprise agility to be able to better manage future workplace uncertainties today we will share the benefits of having that visibility as work shifts prioritize adjust execute and delivering on our organizational goals now today we would like to make note of our safe harbor notice for forward looking statements as with our paris release right around the corner in reference to some of the exciting features yet to come we are all navigating through understanding and addressing challenges in today's shifting environment for that unplanned and planned work organizations need to buffer to not max out current budgets and resources handling existing work and preparing for unplanned work while large projects are critical with current milestones and that spend we also need to leave room to handle the unexpected today we will share how we can move away from annual planning cycles to more adaptive approaches and eliminate the roadblocks created by this heavy governance to better engage with lean operations leading to greater organizational agility with that we're going to kick it off with a pool and our poll is how many resources in your organization have been impacted by change this year and right now i have the jeopardy theme song kind of plain in my head but as we see the poll pop up here in a moment yesterday we were talking about that gartnell gartner article that shared despite generous i.t budgets more than a third of all t pre all i.t projects are still likely to fail if management can't put the right people our resources on the right projects at the right time reporting that 85 of organizations struggle sufficiently to forecast that capacity and available talent far enough in advance to leave time for necessary adjustments fun fact to share for the day as we have our poll and steve what are you thinking is going to be our number for the poll today 51 to 75. you know this is deborah you didn't ask me but i'm going to say that's exactly what i would have thought too although oh and we're seeing it we're seeing the numbers coming in and we all know the world is changing in times like these we're all an influx so we're all embracing this uncertainty so it's so interesting to see and have conversations about what that ripple effect looks like for different customers and different organizations as they're looking at how best to handle their projects and workload that impact and flexibility that we're all needing where we're working just trying to note where we're working how we're working communicating and collaborating so it looks like our winner is 76 to 100 percent so good call steve and deborah because i probably would guess about the same but because of the times we're in right now it does not surprise me in the results that we had from the poll today all right everyone sees the results i'm going to stop sharing those great fantastic thank you onward all right so here we are i really like to start off especially not knowing who's on the call your experience with servicenow there's lots of um great things to share about our platform of platforms and truly all of the different areas and benefits of it but today we're focusing specifically on itbm and with our products this product suite of it business management in particular it has three different areas project and portfolio management the agile planning and application portfolio and as we can see there is a variety of information that each captures and will benefit in providing full visibility overall for itbm our demand and project and resource management our project financials time cards investment portal and portfolio management as we look to methodologies and we see our skilled agile framework program board as well as investment funding and then apm our application portfolio management as we look at organizations looking to um as times are changing and really having to focus on and shift gears for what are our organization's strategies and goals at these times and how have they shifted how are we funneling in those demands and as we move on to our demands really wanting to make sure we are having an analysis of what is what's going to decrease the run time what's going to increase transformation all in alignment with our strategies and goals and funding so within our project and portfolio management once those demands funnel through and that demand is then funded becoming a project as we look to align work to strategy and adapt to change we're trying to work through and you'll see a lot of this as steve does the demo today we're looking at those demands how can we best manage our resources what are the resources the funding and the time associated with them and how can we adapt and be more agile as we move forward to accommodate those changes and best utilize our resources and be most efficient and we can also see that servicenow provides a hybrid methodology which most organizations are doing a combination of waterfall and agile but we also have capabilities for safe as well and as we move forward we're delivering those measurable outcomes and measuring and adjusting as needed as we do that full life cycle now for poll number two how would you consider your organization functionally responding to change steve and i had a lot of fun putting this together because we're all in this together right if there's one thing that we all know we're all experiencing a variety of change and functionally within our organizations is it a domino effect where we have one annual budget and now that's completely changed and there's a ripple effect from that is it upsetting the apple cart where we have this beautifully packaged cart with apples and one trickles off and slowly there's other changes coming into place until everything is all scattered out on the floor or is it more of that agile approach where we have sprints and we're taking it and digesting it in a small segment in a very agile way or is it really a hybrid of all three of these all right steve debra any um feedback as we're approaching this you know my thought was domino effect just considering depending on the kind of change if it's really you know something unprecedented i could see where the domino effect would really be you know what would happen but just my absolutely eve all right well we have the numbers coming in and we can see that the domino effect is at 40 percent nothing in the upsetting the apple cart for agile we have 20 and for hybrid we have 40 so we have the tie between the domino effect and the hybrid effect and i was torn between the two as well so it's really interesting to see these results it reminds me of something i recall our ceo bill mcdermott noting at the very beginning of this year and it was really that the rules of engagement and productivity are always changing and designing workflows and outcomes for improvements in all areas of our businesses really providing that ongoing opportunity to expand on scope and messaging being able to create and evolve our ecosystems truly as we all are participating in this full digital transformation all right with that i'm going to get ready to showcase and hand this over to steve norton and really want to reinforce our topics of what steve will be walking through and then what's yet to come as we really looked at collaborative agility what is that impact priority and change through as steve approaches it it's going to be really giving you this this um insight into an end-to-end perspective as we look to enterprises planning top down she will be talking to our innovation portal and ideas capturing those demands uh he'll be highlighting our pmo dashboard and strategic spending as well as new in orlando our scenario planning for portfolios as well as the investment portal so servicenow's integration engine taps into current data systems and re-imagines work through workflows serving customers and employees improving that productivity bridging gaps between i.t and the business so truly as steve walks through the demo he'll be reinforcing how your organization can be delivering with operational agility with that common strategy and alignment of workflows across the domain that really break down those silos and provide efficiencies and value across your enterprise and then steve will hand it back over to me and we'll talk and reinforce team collaboration so we'll talk to our new slack integration some mobile um new enhancements as well as a couple other things as well so with that i'd like to hand it over to steve norton to walk us through our demo this morning so good morning everybody let me just get my screen shared up here briefly so what this is what we see here is our pmo dashboard so this is the current state of affairs this is what is going on currently with all of our investments that we have so within here we can take a look at this by portfolio so i may say okay i'm managing the hr portfolio what does it look like how many projects costs estimates at completions benefits etc i can look at this from maybe i'm portfolio manager i manage multiple portfolios or look at it from a program or program manager perspective or by who am i doing the work for which organizational element am i doing my work for so this gives me a real-time status on active projects i can look at them by how they change over the course of time plan costs time series metrics benefits etc and then also when this page loads up it gives me real-time data into the benefits by category maybe i categorize my uh project savings by process improvement cost savings revenue customer satisfaction etc and then by those different categories where am i getting my top level benefits so employing improving customer satisfaction i'm getting about 12 million dollars in benefits so this tells me what's going on and then going through these other ones i can take a look at it well what does my pipeline look like so we can have ingestion from ideas project suggestions to demands demands are where we build out our business case and the reason what we're going to do why we're going to do it who we think should do it or the types of resources we need how much is it going to cost and what are the benefits of it so i can look at my backlog how long do ideas sit what percentage of those ideas are actually converted into a demand how long do the demands stay in pipeline what percent gets turned into projects and the average age from demand to project and average age of open projects i can also see how for instance like the demands demands have states they submitted screening qualified approved so at any given time how many projects are in each of these given states as we go through so you can see how efficiently are we moving the demands through the various stages and same thing for active projects how long we look at active project how long and how many our projects do we have that are currently active now this one's kind of interesting so this is your overall health for your portfolio so hopefully everyone's numbers in their system will be fairly high that means that you have a hundred percent healthy portfolio that means there's no red projects no red statuses no overdue no critical issues but as those things start to occur within your projects and are not addressed the overall health of your portfolio will drop so you can see how quickly are we reacting to and fixing the issues before they come major problems and again you can also look at active projects projects with various statuses miss milestones and each of these dashboards like any other dashboard in servicenow you can click through and see what are the details what are those nine projects that have missed milestones within them data quality is always something interesting so as you go through and enter data into your environment there are certain types of information you need to have to make proper decisions to look at where are we spending our time our resources our effort what are the critical pieces of information that you need to have to make better decisions on the types of projects or your portfolio make up within the environment so these are the metrics for demands these are your metrics for the projects so i see i have six projects without a project manager i'm probably okay with that because those are probably approved projects that have not yet started and we haven't assigned the resources to it so i'm good with that but why would i have any projects at all that did not have a business case i need a business case to promote a project to get it approved to say what we're going to do and why we're going to do it so why do i have any projects at all without a business case so this would be something i'd be a little bit concerned with i want to find out what those things are steve i liked when we were talking about this yesterday how you had noted in looking at that screen in particular your all of a sudden there's a major disruption within your organization and how are you going to handle those demands and projects really as things change we need to be able to realign gather that pipeline and backlog to align to those strategic goals so i i know that we all find this very helpful especially in that scenario to be more proactive in our approach yeah so this is just giving me kind of a bird's-eye view of what's going on with their environment and then also we can take a look at this from an actual perspective how are we doing on our plan cost versus our budgets so are our costs higher than what was budgeted which seems to be okay we might want to take a look at that how are our budgets against actuals well the good thing is our budget our actuals are lower than our budget so maybe the being that ever everything seems to be lower than plan cost maybe this is good so this gives me visibility into what's going on within my environment so as things have changed this year i'm willing to bet everybody's initial annual planning went out the window earlier this year you reacted quickly tried to scramble to figure out where should we put our resources what projects should we do how how can we deal with this you dealt with it the best you could now things are changing again we're realizing we're not coming back to in the office as much we need to start moving and shifting strategies well how do you make look make those decisions well up using our portfolio planning workbench you can go up and see what you are working on what strategies and goals you are focused on earlier this year maybe this is this is your current plan you can see what you're working on what was in for ex selected for execution so you have a pr some projects here some demands etc that are selected for execution roi what strategies etc but you'll notice that we've kind of allocated and planned a good chunk of our annual budget so we don't have a lot of money left to react to new new changes new requests new way of working and shifting things around so we need to be aware of that one thing we might want to do is pair this back a little bit and give us some more budget to work with for the year or possibly go ask for more but we need to understand what are we working on what are the new priorities and what might be new ideas that you need to take and look at and evaluate with this i can also look at what are the resources that we have so from this is an hr portfolio so maybe i'm okay with this 113 of our hr specialists based on this plan but we have new realities and new things we need to work with so how can we figure out where we should maybe shift our focus within our budgets time resources etc so we also have within this environment some additional dashboards where we've done some surveys we're pulling in some revenue information so based on some of the projects we've done we had some targets set for new revenues based on our projects so we're seeing that we're doing pretty well on actually exceeding our targets for some of these projects some of these revenue generating so maybe we can shift some projects off of this and put it someplace else that's not might not be performing quite as well our customer satisfaction scores dipped a little bit and they're starting to head back up so maybe we can shift some resources from our um customer satisfaction we look down here employee experience okay employee experience is kind of tanking that's probably due to the working from home or remote work and possibly we need to look at more projects and to exp to enhance the employee experience well what are those projects where do those things come from us we need to maybe take a look and address this so one of the things we can do is we have an idea portal or innovation portal up here i can look at ideas that have been upvoted down voted and see what people are voting on you can set it up so that you're looking at different categories you can define what your categories are employees can look at the ideas and upvote them downvoted you can see how my user megan here the portfolio manager has upvoted and downvoted things maybe it's like okay oh yeah we really needed it i think that's important i upvote that and i can see it so we can go through here and look at things i can go through say resource and employee engagement what ideas have been created against that and what are the ideas associated with that i can go through here and say okay i've got a new idea i want to submit something because i think we should get single sign-on enabled for our crm system so as i start typing we're using machine learning to look at we've taken a look at what i'm typing in and looking at what are some of the other ideas that have been submitted and trying to using natural language synonyms etc to try to find similar ideas that maybe one of these things has already been submitted maybe somebody has submitted one of those and i want might want to go ahead and look at it say upvote it add comments to it etc somebody want to do so i want to do that crea theorem single sign on support and i can put in my what category it is add new information on here align it now this categorization will allow the system to with through some workflow rules for that you can set up to route this idea to the appropriate individual for review and decide whether or not it's worthy to continue on turning into a demand etc so we can build this out this way i'm going to go ahead and not actually submit this and what i want to do is i want to take a look at this maybe say we want to create uh the service catalog for remote workers okay let's take a look at this one as the possibly as a person responsible for editing this i can go in here and open up in the platform review it decide is this something i want to do so within here so if you notice the submitters just had a couple fields but as the person reviewing this i can add more fields to my form so i can gather information like add out add additional information the ideas build out possible business case risks and not performing align this to any corporate strategies or goals just ballpark do i think this is a small medium how much effort is this what i look at this from my evaluation urgency on this maybe i need to assign this to someone for review within here so we can go ahead and build this out and put the information in the meat behind this if i say yeah we want to go ahead and move this forward well what am i going to turn this thing into do i want to turn this into a demand a project if you're using agile or scaled agile maybe i want to turn this into an epic or story and push this into those teams for doing development so just because it comes in as an idea does not mean it needs to turn into a demand and then into a project maybe that is not the appropriate workflow for handling this maybe we should push this off into the csm work queue or push us off into the um incident problem change over the itsm workflow cues so you can take ideas and route them to the appropriate work team to go ahead and work on this so this is how we can go ahead and solicit ideas from the community so we may put out an announcement hey we need your ideas on how to summon support remote work we also can set up something that looks like this where these might be off this is off the service portal i might be an executive a stake process owner an app owner something along that line and i need to i want to create a project request or in this case we're calling a demand but it's an essence a project request that i want i support i back iowa in essence will fund some type of work that i would like to pmo be it the hr project management team the it the marketing team whatever i want to create a project give it a name what organ what business area is it's associated with within here what strategic how does it align to strategies when would i like this to be done what are my desired start and end dates do i how much cost do i have some back of the napkin numbers or i may not know but i t-shirt sizing is this small medium large extra orange how big effort of for this project i think it is i think it's quick and easy or yeah it's a little bit larger effort project what types of benefits will i get from it and then why my business case why we should do this what risks what would happen if we don't etc so i can build out in essence the first fields for my demand fill this out or maybe it's an enhancement the form changes i want to enhance a process i want to enhance an app i can put this in here and go ahead and submit this so what we can do again is solicit and request new ideas how can we help you support support you in these new work remote work how can we increase employees experience give us your ideas so you can get again from the stakeholders the app owners you can also get it from the employees themselves once those ideas come in well what do we do with them well that's where it comes into the demand workbench so in other presentations you've seen us going through demands in the demand workflow this allows us to take a look at the ideas and the demands that have come in and kind of see what are the various demands things up here in this upper left have a lower risk and higher value based on scoring uh survey sent out to stakeholders etc information entered by the person running the demand whereas things down here are less value and one of the cool things is when you're doing going through some of these disruptions you can actually reset the demand so the demands go through states they have draft submitted screening qualified if your criteria for evaluation has changed because maybe the original scoring for risk and value are no longer valid based on the new new criteria you can actually reset the demand back to draft and quickly run through it quickly rescore things and maybe something that had been down here suddenly goes up to lower risk or jumps up here because it suddenly has a higher value you can go in here you can take a look at these create the project you highlight it go find it edit it etc now once you've kind of gotten more information into the system you've gotten your new demands what are you going to go ahead and do that how can we decide of these new demands in there how do they align with our current execution so going back over to here we have our confirmed plan for 2020. well we know that we need to make some adjustments and hopefully give us some additional budget back so if we look at some of the strategies we have if we want to focus just on roi what are the top roi demands in projects go ahead and sort through this and maybe we want to pick just the high roi projects and as well as some of the critical ones by doing this over here we can see that we're actually going to blow out our budget we still have resources available but maybe we can say okay we want to this would be if we're just focusing on roi or maybe if we're going to cut the roi by 15 we're going to drop the numbers down what are the projects and benefits what do the resources look like maybe we decide we don't want to go ahead and do this payroll automation piece over here we can reduce that see how that changes our numbers over here dropping that down etc but really from what we looked at before we really wanted to focus on supporting remote work and doing a lot of things from the hr portfolio perspective so within here we can go through and decide what are our strategies and goals that really support the remote work concept and align to the employee experience so we really want to focus on projects that align with employee experience so because again as we noted earlier those numbers are going downhill we want to go ahead and reduce this and also give us some budget room here for future so i can go through and we take a look at this and we note that if we really are going to focus on the employee experience perspective we're going to need a lot more of our hr resources but in here in this quarter our hr resources are pretty overbooked maybe we can cancel one of the projects they are currently selected on if we knew which ones they were or reassign those resources etc but how do we do about how do we do that how do we know what's behind this 113 percent if i click on this i drill in to see what are the resource plans for that are cons that are going to take up that 113 and q2 i can go through here and open these things up and see what's going on we know we really want to do that one so that we can't do anything there that's one we really want to do leave a absence workday security is very important so this one we're kind of like job fight maybe we can scale back our job vite so if we open that one up we can see the number of hours planned and then who's assigned to it well we have a couple options here we can not do that project we can maybe go in and see if we can shift their time so that we've in paris we're adding the ability to shift resource plans to the future take these resources and shift them out maybe spread them out over a longer period of time or say we want to swap these out with some other types of resources maybe they don't need hr resources but all i'm thinking i'm going to do is we're just going to go ahead and not do that one put that one project in essence on hold so this is the hrs revisions the job byte one so if i come in back into here and i can go down and find that this is that project right here now if i uncheck that project you notice i suddenly now have hr resources available so by checking and unchecking what we think we should be doing as far as execution goes we can not only impact our resource availability and resource consumption for these projects we're also adjusting the number of projects we have up here now going through this process we may say we want to now we really need to adjust these things so we're going to click on that but that's a project we want to go ahead and do we go through this we make sure that everything we working on is something we want to do so we can add new projects add new resources make sure that this really is focusing on the employee experience and readjust our scenarios and may added a few things our resource load still looks good well let's compare these different scenarios are confirmed are working on focusing roi with a budget cut etc go through here and compare them so this is a comparison my costs my total number of projects selected my return any over allocated groups et cetera so i can get a good handle on what's going on and we decide that this really is the scenario i want to go ahead and work on over here and i can click say i want to override my current plan and then i can say i can approve confirm and then delete all my other working scenarios if i hit save this would be then s would become my plan of record so i can very easily go from the top to the bottom figure out what are we working on look at some of my priorities now i also may say that we when we were looking at this scenario there were a few projects in there that were some high budget and some new ideas and some new demands that are early on because we looked over there maybe we want to see if we can get some new budget go request and maybe try to get this number higher well how do we do that well we have something called investments so i can go through here and take a look at my investments so we have a top-down funding mechanism so for instance i can say i've received so much money from my portfolio i can invest it in it in i can invest it down so i can take my money allocated to initiatives goals strategies projects epics etc within here i can also go ahead and request more money so there is a hierarchy with for investment funding so kind of from a top-down perspective we have the investments this top-level investment which is kind of like um the cfo giving money to um the director of finance giving the money out to these top-level strategies grow the business strategy funded the hr portfolio the hr portfolio funded these investments if i go back up i can see that enterprise strategy also funded the hr portfolio so there's a tree hierarchy of funding that you can set up i can request money from above or the top upper level can we push money down to investments so going back to my investments i may say i want to see if i can get more money from this employee strategy they've already given me some money so maybe i'd like to request an additional 500 000 for each of these categories so for capex and opex for the next couple quarters so go in here so we'll just request money for the rest of the year so now i'm requesting in essence an extra million dollars for these three quarters and so i can put the money in here and then i can just say request and it's saying in here can't type here okay putting some notes in here etc put it some notes in here and i've requested it so now you can see that these funds are in the requested state and then psy who's our chief strategy officer when he logs in he will see that there are now new funding requests for employee strategy for this and so i can go in and say yeah great from my bucket of money that i have i will give you that much money or he may say yeah i'll give you 500 these two uh i'll give you the million dollars this quarter but the subsequent quarter i will give you maybe only 250 000. i can go in here and i can view the details in a sense what is the funding history for this when did i get the money did i get it all who requested it who gave it to me etc i can see what the strategy is when i got the money how much i got it any given time um was it did i get my full amount of money etc aside full visibility into my funding requirements within here so what i walked you through today was being able to look at what are we doing we know what's going on here we've looked at some of the strategies that we have funded what are the status of those things we decided we needed to make some changes alter our portfolio but we needed to gather information so you can make better decisions so looking at that we were looking at a couple different uh dashboards showing these trends goals what is coming up coming down we've looked at how do we get new ideas both from our user community as well as from executives who would sponsor demand sponsor projects etcetera taken that in talked about how we can evaluate those new ideas against each other decide what's going to do put them into the portfolio planning gone through scenarios figure out what the best max is mix is and hopefully leaving some budget for the rest of the year to handle any new great ideas any new changes any new things that are coming up leaving me some budget for the unplanned work the unplanned great ideas that come in and then making those changes and shifting my portfolio from what we had planned in the beginning of the beginning of the year to really supporting the remote work um initiatives that organizations have come up with so i'm going to give this back to you kimberly and let you walk through the rest of the information that we have wonderful thank you steve and as i get ready to share here would just like to reinforce that as steve gave a really great summary at the end of how he went through real life scenarios and how we're all we all can relate to a lot of what steve showcased in how do we make decisions in this environment how can we be adaptive and agile how can we collect those new innovative ideas from both our internal employees and our customers and be able to prioritize adjust execute and deliver so really as we're reinforcing adapting planning um planning to embrace uncertainty servicenow's it business management drives that greater organizational agility by enabling our stakeholders and teams across their organizations with tools they need to quickly adapt their planning embrace that uncertainty and seamlessly manage change so as we're all out there managing projects and portfolios during these changing times our platform reinforces how we can help with new and existing demands in order to focus on initiatives projects and teams impacted by these change so that we can all find ways together to recover as quickly as possible really we're all working through that work life balance a new work life balance and as a whole it's that that has a whole new meaning right so whatever the future holds things always change it's just a matter of being agile in shifting to be in alignment with supporting what is truly critical in our organizations as we have changing strategies goals resources and funding so itbm can help provide you all you need to make decisions at any time any state in this ever-changing world but we also have great resources to leverage as well and don't want to forget to showcase you in our august release in our itbm store we have project collaboration with slack and this has been resonating as we've been sharing this and not only do we have um the collaboration with slack just released in august please know here's another teaser for all of you that teams is um coming next but right now as we focus on slack really having that sync with servicenow projects being able to have task assignees to the slack channel and being able to send project updates from servicenow to slack we also have our virtual agent for ppm so if you ask virtual agent for specific project related information you're able to review and approve timesheets you're able to understand where people are truly working so definitely very helpful um especially in times like these are mobile timesheets i'll be drilling into that in a little more detail as well but high level it's really being able to submit those timesheets review and approve them and understand again where people are working we have this consistent theme going on here wanting to make sure that we're providing this to you to help as much as possible and then also work progress status so how can we better track scope and work completion being able to compare those committed dates and provide a true status of that red yellow and green to be able to complete on time more efficiently and again wanted to give you a deeper dive into slack in particular because as we all know it's common scenario for projects to get extended beyond the initial timeline or get shifted out completely to a new timeline and we're all very familiar with this change in those project timelines directly impacting our resources working on the project resource managers needing to adjust their plans accordingly to make sure those resources are available and steve did a great job of reinforcing and showing how you can view those resources and the flexibility and details that you can get across the board and be able to be have those resources and property properly utilize them in the event of changes going on again with that ppm collaboration reinforcement we're syncing those projects to slack and sending project updates from servicenow to slack being able to add those tasks to the slack channel here we can see that how can how you can specifically manage it within the slack channel where your project is created the channel name can be changed in slack if needed your project manager is added as a channel member automatically and if a person is assigned they'll be automatically added to the channel so you have all of your stakeholder stakeholders being able to have visibility in one place so again just providing additional efficiencies across your organization and then in creating our mobile timesheets creating submitted reviewing timesheets anywhere so we all need to make sure that in the case that we have projects to get extended beyond the initial timeline or get shifted out completely to new timeline we're able to change those product project timelines directly here impacting those resources that are working on the project as well and then we see how it plays out and simply be able to navigate through via your mobile device again submitting your information and being able to have access to all of these details really walking through now again just want to reinforce we have a lot of really great resources available for you today we just touched the surface of all um that is all is of possible within servicenow but we do have some great documentation within at docs.servicenow.com as well as today's webinar is one of many deborah will be sharing some additional details on that in a moment but just wanted to also note that there are some really great links available reinforcing collaboration in the servicenow store and we in response to covid we have our itbm coven 19 response packs as well as some great resources for more details on resource management and in prior webinars um the demand management resources and strategic spending tracking resources were also provided but we wanted to make sure we captured those all for you to be able to have as a resource and with that i am going to hand it off to deborah to close us out i personally i know on behalf of myself and steve want to thank you for your time today and deborah would you mind closing us out and sharing a little bit more about those thurs our thursday webinars yeah happy too thanks again thanks kimberly and steve for that great presentation and demo on this last thursday in august um i think it was a really timely discussion of how servicenow is helping our customers leverage a variety of itbm capabilities to really embrace that new normal so to speak at work um and what i wanted to remind everybody on this call is that on the last thursday of every month we present a live itbm webinar and demo and you can get links to both our upcoming as well as past webinars with all those links so it was kind of fast for you to grab that um certainly come to this page and you'll be able to access all that content of our upcoming and past webinars either by accessing the blog post shown here on the right which is also posted on our itbm community page at community.servicenow.com or you can directly access it by copying the tiny url shown here on this page we encourage you to register for our next webinar which is scheduled for thursday september 24th which will be an itbm paris release preview and that webinar will showcase itbm new itbm features including enhanced scenario planning resource change management azure devops integration for agile development safe and scrum program visibility improvements as well as apm self-service workflows and when you're on the community site we plea we encourage you to subscribe to our itu business management forum so i'm not sure if there are any questions i did um just want to um close it out with that if you have a few questions um please post some i'll wait for a couple minutes just to see if we have any um but in addition i did want to say you know thank you kimberly and steve very much for for this timely webinar we'll wait just a couple minutes i don't see any questions any additional questions that have popped in i'm not seeing any on our uh live youtube feed um and i'm we're just gonna wait to see if any of our attendees um in our zoom will post any questions but i'm not seeing any kind of type well if if that's the case doing a slow here unless somebody's the slower typer as i am um i just want to thank everybody for joining us today and just close out by saying we look forward to seeing you at our next webinar in september and beyond thanks kimberly and steve and lisa yes and i'll just reiterate that this has been recorded and i have sent the link to where uh it is being recorded and if you have additional questions later you can always post your questions on that community link and our experts will be there to answer them so with that i guess i will say goodbye we hope you all join us for our next adventure in september thanks lisa