Knowledge Sources To Go

Motivation

When I started my ServiceNow journey, I was overwhelmed by the vast amount of information about that ecosystem, and therefore I had no idea where to start. It took several months to crawl through all the websites, online courses, videos and articles concerning ServiceNow, but I cannot expect every new onboarded team member to spend as much time on it as I did. And so I started to sort and write down all the sources I had found. As a result, a document was born I named "Knowledge Sources to Go", because you could download it from that Community page and take it home. Over the time, the document was growing rapidly, and an office document is a very dissatisfying medium as it doesn't allow embedding multimedia content. Furthermore, I wasn't able to get deep links out of such a document, but for answering Community questions this would be really helpful. Therefore, I decided to transfer all contents to individual Community pages and use that page just as a landing page and as a collection of links to the further contents.

Hints

Since it is impossible to list all existing sources, it was necessary to undergo a selection process for all findings. The most important criterion was the free and unrestricted availability via a permanent internet URL. Nevertheless, it may happen that you need a (free) ServiceNow account for certain content, but basically this is a precondition if you want to get closer to ServiceNow. The second selection criterion was topicality. It makes no sense referencing content that is outdated by now. And finally, the selection is always somewhat subjective, which is quite normal in my opinion. After playing around for a while, I decided to align the content pages largely to the ServiceNow product portfolio. I hope that this way the reader will quickly find his orientation and get to the information he is looking for.

Legend:

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Entries ending in (K22) or (K23) represent Knowledge Sessions from the corresponding year. For the current year, the sessions are available on the Now Learning portal as a lab, including a lab instance.