Chat Menu

The chat menu provides default options for contacting support. Out-of-the-box this looks like:

You are able to disable these options, or to change the string text shown. Though the actual behavior of the Chat Menu items can not be changed up to the Orlando-release. Also adding your own Chat Menu options is also not possible up to the Orlando-release.

Paris-release

With the Paris-release, the "Branding" module has been renamed to "Branding and Chat Menu". When looking at the Branding Setup, a Related List "Menu Items has been added".

Customizable Chat Menu

Options like changing the values or disabling the present Chat Menu items still exists. Though now, you are also able to add your own Chat Menu items!

When adding your own Chat Menu item, the options are:- Adding your Label;- Selecting a type (Email, Link, Text, Phone);- Defining the Order in which the Chat Menu item is displayed;

- Applying a Default icon or adding your own.

For this Community article, let's add a link to the ServiceNow Paris-release notes:

Result

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And that's it actually. Hope you like it. If any questions or remarks, let me know!

Kind regards,

Mark Roethof

ServiceNow Technical Consultant @ Quint Technology

1x ServiceNow Developer MVP

1x ServiceNow Community MVP

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