Fuel business agility and resilience with the ITOM Visibility Paris release! The workflow revolution led by ServiceNow is breaking the barriers defined by the legacy system of records and customers take advantage of the Unified data platform for IT from ServiceNow to solve complex IT use cases thereby transforming their internal/external customer experience. ServiceNow ITOM Visibility solution powered by Discovery, Service Mapping, and Service Graph connectors are the key enablers of the digital workflows powered by the ServiceNow platform. ServiceNow ITOM Visibility offering is packed with Innovative features. Let’s take a sneak peek into the key innovations that come with the Paris release.

Firewall Inventory and Audit

With the ServiceNow ITOM Paris release, the ITOM visibility product team is introducing a workflow solution for tracking firewall estate and provides a workspace for firewall administrators to track firewall policies, manage firewall request management tasks and automate audits of firewall policies. For more details, check out this blog.

Amplified Intelligence with ML-driven Application Fingerprinting

Machine data dominates data-driven decision making and enables critical workflows with the ServiceNow platform. ServiceNow Discovery and Service mapping solution is helping several enterprise / federal customers to effectively track the applications to infrastructure dependency mapping. With the ServiceNow Paris release, Discovery and Service Mapping customers can use the platform machine learning capability to fingerprint application running process and the discovery logic will create application CIs in CMDB Application (cmdb_ci_appl) table. For more details, check out this blog.

TLS Certificate Management

Certificate Inventory and management store application which got introduced with ServiceNow Orlando release via store.servicenow.com has gone VIRAL! Customer adoption is soaring, and we are helping several customers to proactively monitor the TLS certificate expiry with ITx workflows thereby preventing service outages due to the expiry of TLS certs. The TLS certificate Inventory management store app is certified for Paris Release. Paris update on the TLS Certificate management store application is packed with exciting features like improved discovery coverage with certificate authorities like Entrust, Sectigo, Smart notification with Slack, and more. Let me highlight the key features :

• Discovery of TLS certificates from CA via Pattern: Support extended for Entrust and Sectigo Certificate Authority.

• Bulk Upload Certificate upload with excel spreadsheet.

• Event Management – TLS certificate expiry can create events/alerts and auto-bind the alerts to the expired TLS certificate configuration item.

• Service Mapping customers with URL HTTP entry points can automatically add the URL entry points to the Certificate URL based discovery schedule.

• Slack Integration for proactive notification to the certificate owners.

Cloud Discovery Enhancements