for joining today we're going to just take a few more moments to allow more attendees to kind of flow on into the zoom and we're excited to have you all here today i'll probably repeat this a couple times but we will be sharing the links of where all that you can find the recordings uh where you can post more questions after the event uh we will be taking questions live at the end of the presentation today but if you have more questions later we'll supply you the link that you can go and join the community and post your questions and interact with others so we're just gonna take a few more moments um this is being recorded and it's recorded live and the recording will be available on the links that i provide so we'll just take a few more moments as we allow some people in we had a lot of great registrants coming today so we want to make sure we capture everybody we can't stay today again this is being recorded so you won't miss a beat you can always come back and watch it again and share it with your colleagues but we also want to make sure i think we're taking the full hour today is that correct deborah yes um well depends if i talk a lot we might all right well we've got perfect we have a few more we'll just wait a few more moments i know we are at the top of the hour we'll wait a little bit more so that we can allow all of our attendees to join so just take a moment well so make sure that we're prompt and available for everybody let's go ahead and get started deborah and thanks so much let's go thanks lisa hello and welcome to our servicenow itbm paris release webinar my name is deborah mcgrath i'm a senior technical product marketing manager with servicenow and i'll be co-presenting today with doug page hi deborah yeah i'm doug page and i work in product management for it business management and i'm happy to be on the call today so before we begin what i'd like to do if i can advance a slide here is just point out our safe harbors harbor notice so this presentation may contain forward-looking statements that reflect the current beliefs of servicenow and are based on current information available and these forward-looking statements should not be relied upon and making purchasing decisions i just wanted to make sure i put that out there 99 of what you see in this presentation will be released in our paris release but just in case doug and i talked about any future items or road mapping we wanted to put this out there wow so um our paris release today we're focused as i said before on our paris release yeah and deborah one of the things i wanted to mention right up front is that this paris release is going to be really important for customers given where we are in the world today and what's going on recently i read a harvard business review article called developed agility that outlast the pandemic and it talked about how during the pandemic customers have had to make decisions very very quickly what was interesting is they asked the executives if they thought their decisions were any worse because they had to make them quickly and the executives came back and said no they actually thought they made very good decisions so i think the challenge is out there for us in the it business management community to say how can we continue this and not go back to ways of working that don't give us that enterprise agility you know and in fact when it comes to the planning and managing investments with itbm right our resources and schedules there were specific challenges that um we have encountered when we talk to our customers and that we want to address with this paris release and the very first one um is roadblocks that frequently occur due to heavy governance and our customers need better ways to mitigate the road blocks to better be able to adapt planning and embrace the uncertainties that we've seen you know over the last six months but in general yeah and the other one that we see is urgency driven by scheduled deadlines very often when we talk to customers they'll tell us i'm working on something today thursday because it's due tomorrow on friday rather than being able to say there's something that's due three weeks from today that actually has more value in and this is really about managing outcomes and understanding those outcomes rather than just working to schedule deadlines yeah and in addition delays can happen due in part by rigid work methods and there's really a need to remove the rigid work methods and replace them with more agile practices so you can better scale the work to deliver the services and products faster and all of this is really leading to a lack of organizational agility which is what we want to address in this new paris release it's all focused on maximizing organizational agility yeah so we're going to talk about a couple of features that really help us align our investments our work to things that are going to deliver outcomes and we're going to also talk about how teams can work to work better together given our new normal in addition resource change management we've tweaked this to help you to more easily adapt your resource plans to embrace those uncertainties and finally we've actually also provided ado integrations safe and scrum program enhancements and new workflows for apm that all help you streamline your workflows as well as scale work to deliver faster so we believe that together these features are really going to help you maximize that organizational agility to better manage outcomes to create value and the first feature we're going to talk about does indeed help us with enterprise agility it's scenario planning for ppm it's available today in the servicenow store and what this is going to allow customers to do is to quickly evaluate various scenarios and make decisions very quickly and move forward with those decisions the exact thing that customers have been forced to do during the pandemic you know and what i love about this doug before you jump into your demo is the ability to be able to write in one place be able to look at um everything so you can see all the projects going on in your backlog take a look at your finances over on the right-hand side as well as the resources and then be able to assess you know different scenarios of and pick which one is best absolutely so what are we looking at here we're looking at a portfolio we can see in the top left this is the application modernization portfolio and here we're going to go in and we're going to create a new scenario we give it a name you can also see below here you can copy from an existing scenario if that one is already fairly close as a starting point and then once we create it we can select the projects that we think that's the line for that scenario and on the right hand side we can see in real time we're going to see how this matches with the budget envelope for this uh for this uh portfolio and then we'll also be able to see whether or not it fits within the capital and expense we can also see the total items selected the total benefit amount the total of unaligned items whether there's any over-allocated groups and also whether we've left any money on the table by work that has already started that is not going to move forward also there's another tab to see resources and if they're over allocated we'll see that very easily through a heat map and this view also allows us to compare scenarios very easily to just decide which one is going to be the best one to move forward with and then we can actually override to move forward this one and approve the demands that are going to move forward and because all of this information is coming from the servicenow platform whether it's the strategies the finances or the resources we have a really good single pane of glass to be able to make portfolio management decisions you know and speaking of that doug's strategies you know it's great to have this one view but how do we really know you know what we're spending on and it's really aligned to our strategy um yeah so that takes us into the next feature that we're talking about which is strategic spend tracking also available today in the servicenow store and this is designed to do exactly what you said deborah to be able to say once we've made those decisions what does our spend look like and let's take a look at it now this is one of the tabs in this ppm strategic spend tracking dashboard that allows us to see project distribution cost and benefit across all of these strategies so how many projects do i have against each strategy what is the cost of those strategies and then what benefit am i delivering to those strategies and as part of this uh app that's on the app store it also allows you when you're selecting more than one strategy or goal for a single demand or project to put a percentage of those so you also have the opportunity to say this project is 60 aligned with one strategy and 40 aligned with another so it's very versatile you know um we're talking about reading articles doug there were a couple of other interesting articles that i know you shared with me and i read um the wall street journal had one the economist about how companies are really struggling with working from home um and just you know these these new ways of new work scenarios right and collaboration is really proving to be pretty difficult and as a result projects are impacted and taking longer and one thing that i found really interesting is that um one of them pointed out that we've actually had many tools at our disposal for years now to help address this like for example they point out that both slack and zoom have been around for almost a decade which i guess i knew but it's not until just recently that they've become almost indispensable for collaboration and communication um for me and so this new ppm collaboration with slack integration is really pretty exciting yeah i agree it's a great way to combine the kind of unstructured conversations that we have in slack around projects and that structured data around the tasks and who's responsible for the tasks and when those are due the information that we have in servicenow so let's go ahead and take a look at how this integration works okay so when a project is created here we see it in service now the project manager is going to have the ability to select enable slack integration and when they do that it will go ahead and actually create a slack channel for this project on the slack side and we're going to go in and see that now so this project channel gets created you can see the teams here if someone gets added to a task and servicenow they'll automatically get added to this channel and you could also add other stakeholders additionally you can use default functionality in slack to manage your project documents and share those with the team and then we have workflows to send information from servicenow to slack such as in this example a risk is immigrant risk has been created in servicenow and we're going to send that over to slack we also send a daily update from servicenow to slack advising what's happening with the project so we can see in this case this csm implementation project it has a planning task that's due today it has some overdue tasks and other tasks that aren't let yet aren't yet late but they're overdue or they will be delayed so really good information for the team on the slack side to be able to understand what information is being managed in service now and be able to live in slack and make sure they get their work done properly yeah i love these integrations we're providing doug and i understand that we've got microsoft teams on the work on the works too right on our roadmap to be able to try to start absolutely hence the safe harbor but that is planned to come out over the winter exactly i think we're covered with that yeah yeah awesome so moving on now um you know talking about all the changes it's really effective you know how we manage our resources right so um for example in the new you know new things like a lot of people working from home or maybe they're trying to their schedule has been upended you know teaching kids while you're trying to do work um but even without that just in the normal day you know if you're managing projects and for whatever reason a project gets extended beyond the timeline right you might need or a resource um i just got summoned for jury duty for federal jury duty believe it or not so you know if i'm assigned to a project maybe you need to swap me out at some point in time maybe maybe not but we really wanted to make it even simpler to be able to um handle some some of those uncertainties that arise with resource plans so that's what this demo is all about reducing the complexity of how we do that resource planning so let's take a look at how that's working so what we're logged in to the resource allocation board as a resource manager rosie matthews and rosie's going to create a new resource plan for the analysts that are working on the apm implementation workflows project so what she's going to do she's beginning by switching from the availability view to the detail view which is now logically displayed by resource capacity allocated hours availability and utilization so she's going to add some people tom troy and elene to her plan and now she has the ability to confirm these resources for a specific period right but she's just going to confirm the whole plan and now um and she's going to allocate them and if these resources for any reason needed to you know you need to move them to another plan they all get jury duty for example so you need to do you now have the ability to move the entire resource plan rather than moving the project right so it's much easier to just reschedule them for a different time or she can shift the allocation for a single resource or replace a resource altogether so for example if troy is not available in august he's not available a certain time she's going to replace him with peter peter can't start till september she's got that flexibility to be more surgical in terms of how she's managing these resources so again it's just providing some of those capabilities to be able to more easily you know remove some of the roadblocks you had before we were talking about earlier and make this resource planning easier in the face of some of the uncertainties we're seeing yeah i think deborah with people moving to a work from home model are now in that model i think understanding where resources are working becomes that much more important and i think this really helps and it was interesting we recently did a webinar for our partners on the paris release and we did a poll at the end and this was voted the number one feature uh that partners were looking forward to using so i think that shows how important it is in today's environment yeah sometimes it's the the little things that you know can make the biggest impact absolutely um so along the idea of streamlining you know how we work and making this you know better for everybody you know we've found that almost all of our customers are actually using um jira or um or microsoft azure devops right so the development teams are using other tools in addition to servicenow and they want to have servicenow as a single system of record for example but um the ability to better embrace some of the other tools so what we've done is we've provided this new integration for ado much like our jira integration which allows developers and product owners to seamlessly work together in one system using the tool of their choice right let's see a demonstration of this so we're logged in as a we're going to do for this demo we're going to see it through the eyes of a product owner eileen motern who's logged into the servicenow agile program planning board as well as we'll flip over and see it through the eyes of developers who are using in this case microsoft azure devops so let's start our demo so we're starting on the agile program planning board and eileen is looking at the progress of her hr delivery team which is developing a bunch of um features so she's got 13 stories across five sprints in this hr employee engagement program right and she's got if we take a look at one specific one she's got five stories in sprint 18 the 90 day survey story and four other stories right and then if we switch over and look at microsoft azure devops backlog these developers are going to see the same stories across those sprints the same 13 stories in the same story sequencing including the same five stories in sprint 18 right so let's see what happens when we make some changes so back on the service outboard eileen immediately notices that there are some challenges here right so in sprint um you'll notice that the new hire 90 day survey story is actually dependent on the new hire survey page but it's in the previous sprint so she's going to have to move that to to change it another issue is that hr dev sprint 7 18 is over capacity right so the five stories that are in that sprint exceed the capacity of that team to do the work so to mitigate these issues she's actually going to take the 90 day survey story and move it out to sprint 20 which looks like it has capacity to be able to handle it so there she goes she's moving that out and that fixes the sequencing issue but it actually causes sprint 20 to become overloaded now right so what she's going to do is move she'll take the performance bonus plan story and she's going to move that out now to hr dev sprints 21 and this actually fixes the sequencing issues and the capacity and everybody's all set and so the developers actually now see the four stories that are left in sprint 18 the new higher 90 day survey story in sprint 20 and that story um the performance bonus plan that's been moved to sprint 21 so everybody's immediately in sync now what she's going to do is go to the team tab we're going to look at the unified backlog where we can see stories problems incidents all together in one place there's been an incident on our hr employee engagement program major incident and she wants to select the all software incidents triage board to take this incident and add it to her backlog right so the great news is that it's not only going to add the incident but that incident we're automatically creating so we have the incident information and we're automatically creating a story as well so she's going to take that story and assign it to her hr delivery team and give it two points right and finish that up and of course immediately the developers then see that same story added to the backlog right with the two points and if they make any changes of course the hr developers say they take the top two stories here in hr dev sprint 17 and make changes to that those will automatically also show up in servicenow so she's going to set these stories both of these stories to closed here in ado and they'll automatically be set to close as well in servicenow so eileen now sees a check mark in to next to those stories indicating that they're both complete right so um the great news is that now um we've got that seamless integration you can work in the in the tool of your choice and it makes for much better it illuminates again some of those roadblocks and streamlines the work capability helping you to really scale that work yeah i think deborah the people that i've talked to about this the customers they're really excited about having that single intake and i think that's really applicable for customers who are moving from a project to product mindset then that becomes even more important yeah and you know in keeping with that doug so we continued along that line right um in addition to providing you know the ability to work in whatever tool if you are working in servicenow we've actually tweaked and enhanced some of the capabilities to provide greater visibility um for your teams right so um to your point not only are our customers using those different tools but almost all of our customers are doing some level of at least team level agile right and where they um and it's great but where they've really had challenges is is trying to get some of that visibility um and be able to better organize work across their teams right so they use our servicenow safe and scrum program boards for that but we've actually enhanced how they're doing that to give them even better visibility and to be able to view and adjust dependencies as well as make sure that their teams don't get overloaded so let's take a look at what some of these enhancements are so again we're still logged in um as eileen motern but we're now looking at the agile scrum program board right so on the agile board the first thing we see are all the stories in hr the hr employee engagement program again right but what we've done is we've actually added so eileen's starting to look at all the work she's doing in her hr employee engagement program across teams she now has the ability to select a backlog right so an epic backlog so here we have all our epic backlogs and it would filter the stories by that epic backlog or she can take a look at all epics and and click on the specific epic or she wants to look at some stories without that aren't assigned to an epic yet she can do that as well and as soon as um she makes these changes um she'll immediately see them right on the on the backlog right so one thing she notices is that hr devs front 18 is overloaded and she now has the ability to actually adjust the capacity whether it's group capacity or the hr delivery team and she can do so simply by clicking on the hr delivery team and adjusting that group capacity right here we'll notice that sprint 19 was adjusted right she can also adjust the specific sprint capacity she gets a notification that the group assignment was changed she can adjust the sprint capacity here so again just some usability issues that make that much easier or she can add a sprint right from um this um the same view right so she adds a couple sprints uh to the right says print 21 and 22 and it immediately shows up um right on the on the program board she also has the ability to scroll left and right and the team names are remain docked on the side as well as if she scrolls vertically the timeline remains docked at the top which again just some you know little features that really enhance the the usability of the program board for both safe and scrum programs right so the next thing in keeping with um streamlining our workflow capability are our new self-service apm workflows so um if you take a look at switching gears and taking a look at application portfolio owners or enterprise architects um you know they haven't had a lot of tools in the way of automation to help standardize you know how they onboard you know register or decommission applications right and because of this what can happen is that if there's no standard way that you're onboarding an application or entering information the information you're capturing in the cmdb is not static and that really creates some inconsistencies around tracking and reporting so now servicenow is providing these new out-of-the-box workflows to actually support these processes right so let's take a look at this particular demo so here what we're looking at um the paris release includes new workflows for onboarding applications so in the service catalog self-service catalog there's a new category business application life cycle management and we've got three out out-of-the-box workflows that will um help standardize these these processes so first for onboarding an application right so for registering a business application for reviewing that application so requesting an architecture review or for retiring or decommissioning the application altogether so let's take a look at one of them to see how this works so we're going to click on register a business application and here we see a form right on the right hand side we see any required information guidance on that so we'll enter the required fields um the name the benefiter use the it owner required and a best practice is to also add the business donor the category this is leveraging machine learning so over time this will automatically be suggested based on the name as well as the benefit and the use right so the more you use it the better that will get and you can put the type of application she's going to select homegrown or he's going to select homegrown so when able submits this application he's automatically going to see the workflow and this will be updated um automatically as as the workflow progresses right and this is all done by using flow designer right so flow designer lets process owners use natural language to automate approvals tasks notifications right so if we click on the register business applications right so here we see right here here's an the onboarding application and again he can very easily automate those approvals create notifications do record updates record operations and we provide these workflows you can easily adjust them modify the existing ones or create your own for registering an application requesting a review of the app application or as i said before retiring an application so again we think that these applications not only make it easier and help you scale work but it's also going to provide that consistency as you're entering that information into the cmdb so that you maintain a more um pristine cmdb of your of the applications in your in your um organization and deborah as we had said a lot of these are available in the store we're just going to point out a few that we haven't had a chance to get to in this in this presentation so the first is idea manager dashboard which is also available through the store mobile timesheets and virtual agent for ppm yeah in addition um project status report a mobile app to help you check the status of your project as well as performance analytic content packs for both agile 2.0 and essential save and a bunch of dashboards to help you provide you know measurable insights right so those are just some of our favorites but definitely check those out right on the on the servicenow.store in addition for additional information about our paris release um here are some resources that if you just want to check out servicenow.com upgrades you'll get a whole page on all the information you need to know about upgrading to paris also documentation is available in fact if you just went to docs.servicenow.com right on that main page on the right hand side you'll see a link to our paris release notes you can click there too to get some additional information about the paris release and previously we've done our now at work events in the fall these will be of course virtual now but they will continue and that will be starting on october 6th 6th so there's a link there to find out uh what sessions you might be interested in deborah has done most of these overview demos they're really good and you can link to those through our public website as well as information directly on it business management on the servicenow.com website thanks doug i'd also like to point out that on the last thursday of every month we've been presenting a live itbm webinar and demo like today and you can get links for our upcoming and pass webinars by accessing the blog post shown here on the right which is also posted on our itbm community page at community.servicenow.com or you can get to it directly by using the tiny url show shown here we actually encourage you to register for our next webinar which is scheduled for thursday october 29th one will present a discussion and demo of servicenow investment funding capabilities um and that's going to be showing you how to plan and manage investments by allocating funds and investment entities such as business units products teams etc and when you're on the community site please do subscribe to our it business management forum right and that's it for our webinar we hope you enjoyed it we'll um take some questions now if there have been any questions coming in we have quite a bit of time left for that so um definitely we'll open up for that do we see any questions any any questions no i see one in the q a um if you in our instance agile development 2.0 plug-in seems paid how do i check the price i would say for that the best thing to do is just connect with your servicenow account team who can help you with any uh licensing questions that was going to be my answer too i'm in marketing they cut my tongue out if i start talking price not really any other questions i actually can't see quite seeing anything um yet but maybe we have one more question um if not again you can always post your questions later on the community link provided in the chat earlier um well you want to wait for one more minute or no wait one more minute it's 11 30 that's an even half hour it's a good webinar time yeah other than that we'll just call it a day and of course you can reach out to any one of us doug myself as well as your sales team you know if you do want to know additional information about any of the paris releases please do as we mentioned before look for these um for the additional information at servicenow.com itvm or in the demo now site all right great all right thank you everyone for participating today and uh we'll see you at our next webinar thank you thank you