Hello SNUG Members!

We look forward to seeing you tomorrow at the Maryland SNUG! There's still time to register for the event. Share with your colleagues and spread the word!

Parking: Please park in the San Martin Garage in the San Martin Center located at 3500 San Martin Dr. See below for walking directions on how to get to the SNUG from the parking garage.

Agenda:

PRE-SNUG Optional Workshop

09:30 am Check-in and Breakfast

10:00 am Crafting Workspaces Like a Pro Workshop | Maria Gabriela Waechter, ServiceNow (laptop required)

SNUG

11:30 am Lunch and Networking

12:30 pm Welcome and Introduction

12:35 pm Customer Presentation - Utilizing ServiceNow as a Digital Business Platform | Susan Reed, Space Telescope Science Institute

01:05 pm ServiceNow Presentation- What's New in Agent Experience | Dexter Chan, ServiceNow

01:45 pm Break

02:00 pm Sponsor Presentation - How Teradata Drives Efficiency & Compliance in GCC and Commercial Instances | Mikey Hoffman, xtype

02:30 pm Customer Presentation - Protecting Maryland Courts via ServiceNow | Kathryn Piccinini, Maryland Judiciary

03:00 pm Q+A and Open Discussion

03:15 pm Happy Hour

See you there!