this video provides an overview of the upgrade center you can skip to any of these topics from the youtube description for this video upgrade center is a new application launched in paris to help you plan manage and navigate your upgrades like never before it's a one-stop shop for all your upgrade activities providing the tools you need for a successful upgrade so why should you upgrade staying current with the latest release enables you to take full advantage of the innovations made available through our releases deploy new products and get the highest levels of security availability and performance using the upgrade center will help you mitigate risk by assessing impact before upgrading estimate time and resources for your pre and post upgrade activities and enhance your upgrade strategy for a smoother upgrade upgrade center and all its features are available within your instance as soon as you upgrade to paris and no extra setup is required inside you get access to features like upgrade preview which helps you do impact assessment a new upgrade summary report which provides more insights into your skip log records and a way to manage them using visual task boards these skip log records also called skips are generated when the system skips upgrading a customized or altered record to prevent you from losing your customizations rather than overwriting them let's begin by looking at upgrade preview and how it works with upgrade preview you can evaluate a particular release version for the impact on your instance without having to upgrade to that version let's say you're on paris patch 1 and you want to preview cue release patch 2 which is the most current servicenow version available to you for an upgrade click on go to generate a preview when you select a version to preview you get a list of predictions of your skip list items between your current release version and the version you chose to preview you can look at the complete list of predicted items and even review them proactively without doing an actual upgrade upgrade preview links you directly to hi and other documentation to provide easy access to tools and resources you need in your upgrade process you can do this evaluation for any valid servicenow release version you're eligible to upgrade to including family releases patches and hotfixes when you select a different release version to preview a new set of predictions is generated for that version upgrade preview addresses your upgrade planning questions helping you make informed decisions and increasing your confidence about upgrading to the latest release another feature in upgrade center is the new upgrade summary page which provides a summary of insights about your upgrade after it's complete new charts show the breakdown of skips by the product or application they belong to and whether or not they contain code changes this way you can assign individuals with the right skill set to review the skipped items each skipped item is automatically assigned to a task and added to a visual task board that you can access here from the task board you can manage your skips and track the progress of the skip resolution process to make the task of managing skip records across instances easier and more consistent you no longer need to track your skipped item's resolution from one instance to the next you'll be carried forward automatically as you go through the upgrade process with these new features and additional insights upgrade center equips you to plan execute and manage your upgrades with confidence and ease for more information see our product documentation knowledge base or podcast or ask a question in the servicenow [Music] community