Notify supports two kinds of Connectors (internally also known as drivers) -- Telephony Connectors and Conference Connectors.

Telephony Connectors

These connectors are meant for providers who support the ability to make voice calls and/or SMSes. These connectors are accessible via the NotifyApi and NotifyScopedApi

As of Paris the following Telephony Connectors are available.

#	Provider Name	Plugin Name	Where to get it	Maintained by	Available since	Supports voice?	Supports SMS?
1	Twilio	Notify Twilio Direct Driver	In plugins list (part of family release) - com.snc.notify.twilio_direct Doc Link	ServiceNow	Madrid	Yes	Yes
2	Vonage (formerly Nexmo)	Vonage Communications APIs	ServiceNow Store	Nexmo	New York	Yes	Yes

Conference Connectors

Technically Conferences are higher layer product which can be put together using Voice APIs of a Telephony provider. However, there are many providers (like Zoom) which give us APIs to interact with their Conference layer but not to their underlying Voice infrastructures.

These connectors are meant for such providers, which do not allow access to underlying telephony infra but can only be used for conferencing. These connectors are accessible via NotifyConferenceUtils.

Note that Telephony Connectors are automatically accessible in this API. Notify uses the Workflow associated with the Notify number to setup the conference using the Telephony provider's Voice and SMS APIs.

As of Paris the following Conference Connectors are available.

#	Provider Name	Plugin Name	Where to get it	Maintained by	Available since
1	Telephony	Part of core plugin	Auto enabled when Notify plugin is enabled. This is a virtual connector which allows access to all active Telephony Connectors via Conference APIs.	ServiceNow	New York
2	Zoom	Notify Zoom Connector	ServiceNow Store	ServiceNow	New York (Patch 1)
3	MS Teams	Notify Connector for MS Teams	ServiceNow Store	ServiceNow	Paris