Building a culture of improvement in your
organization can be challenging. The old approach to service or process-level
improvement is reactive, expensive and unstructured. Continual Improvement Management allows you
to proactively identify improvement opportunities and build momentum to continuously drive improvement
strategy within your organization. CIM helps you to find new improvement opportunities
across processes, people and services through prebuilt integrations like Performance Analytics,
and Machine Learning. Additionally, you can easily plan and align
your improvement initiatives with your business strategy. This eliminates approval barriers and increases
transparency for all the key stakeholders on where the improvements are happening and
how they will help achieve your business goals. Continual Improvement is a cycle of four steps. - Identify improvement opportunities
- Plan and implement those initiatives - Measure the impact using KPI’s
- And share the value achieved. The consistent practice of using this cycle
creates a culture of continuous improvement in your organization. Set KPI based SMART goals to measure the impact
of your improvement initiative. The value of these changes can then be shared
to help monitor progress from beginning to end. This ensures that your services and processes
remain structured, proactive and value driven by Becoming a central framework that remains
in alignment with your business objectives. Once enabled CIM provides full integration
across many ServiceNow applications and services. This helps to break down silos and add transparency
between organizations within your company. The CIM Workbench is where improvement managers
and improvement coordinators can easily plan and prioritize initiatives in a user-friendly
interface. The CIM dashboard displays the progress of
all CIM data tracked in the application. This allows you to compare outcomes to expectations,
as they relate to the overall business goals of your organization. Continual Improvement Management helps bring
process improvement opportunities, and ideas from any application or employee into one
place. With a context rich dashboard and workbench,
your process improvement ideas and initiatives are prioritized to highlight the outcomes
and milestones for your business goals. Try it out today!