Hello SNUG Members!

We look forward to seeing you next week at the Maryland SNUG in Baltimore. There is still plenty of time to register for the event. Share with your colleagues and spread the word!

Additionally, we are looking for another customer presenter to add to the agenda. Customer presentations are 30 minutes in length and the perfect opportunity to share a best practice or use case. We are not looking for perfection, just participation! Please reach out to julia.vitale@servicenow.com if you are interested in doing a presentation.

Current Agenda:

PRE-SNUG Optional Workshop

09:30 am Check-in and Breakfast

10:00 am Crafting Workspaces Like a Pro Workshop | Maria Gabriela Waechter, ServiceNow

SNUG

11:30 pm Lunch and Networking

12:30 pm Welcome and Introduction

12:35 pm Customer Presentation - Utilizing ServiceNow as a Digital Business Platform | Susan Reed, Space Telescope Science Institute

01:15 pm ServiceNow Presentation- What's New in Agent Experience | Dexter Chan, ServiceNow

01:45 pm Break02:00 pm Sponsor Presentation - How Teradata Drives Efficiency & Compliance in GCC and Commercial Instances | Erik Grap, Xtype

02:30 pm Need Presenter

03:00 pm Q+A and Open Discussion

03:15 pm Happy Hour

It's going to be a great event!