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Templates not getting applied

Import · Nov 02, 2020 · article

When applying a template to a form such as interaction there is an error that says 'unable to update the '

Cause : Write ACL on the field.

Resolution : Extend the write ACL to handle new records also. We have added an OR condition called sys Id is empty.

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https://www.servicenow.com/community/now-platform-articles/templates-not-getting-applied/ta-p/2319033