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Exploring AI Innovations - Insights from ServiceNow Researchers - ServiceNow Insights Podcast

ServiceNow Podcasts · Jun 18, 2025 · audio

Dive into the world of AI with special guests, Perouz Taslakian and Orlando Marquez, past winners of the NOW AI Conference. In this engaging episode, they share their unique journeys into AI, from Perouz's transition from theoretical computer science to AI in the industry, to Orlando's early fascination with AI systems and his work on integrating AI into ServiceNow's Flow Designer. They discuss the importance of crafting presentations that resonate with a diverse audience, balancing technical depth with practical value, and the innovative projects they've developed, including Text to Flow and Cross Context Caching. Learn how they tackle the challenge of making AI accessible and useful, and get insights into what makes a winning submission for the NOW AI Conference. Don't miss this insightful conversation—subscribe and hit the like button!

Guests -

Perouz Taslakian, Sr. Staff Research Scientist, Lead

Orlando Marquez, Sr. Staff Applied Research Scientist

Host - Bobby Brill

00:00 Introduction

00:38 Meet Perouz Taslakian

04:17 The Role of AI in Human Preferences

05:43 Meet Orlando Marquez

08:59 AI in Product Development at ServiceNow

12:47 Preparing for the NOW AI Conference

15:36 Crafting Effective Presentations about AI and its Uses

23:09 Balancing Technical and Business Audiences

24:58 Wrap up

Links to papers - Perouz Taslakian

https://aclanthology.org/2024.findings-emnlp.896/

Links to papers - Orlando Marquez

https://aclanthology.org/2024.naacl-industry.19/

https://arxiv.org/abs/2412.00239

https://arxiv.org/abs/2501.04652

https://arxiv.org/abs/2505.24189

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https://omny.fm/shows/servicenow-techbytes/exploring-ai-innovations-insights-from-servicenow-researchers