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ServiceNow ITOM (Discovery, Event Management & Service Mapping) Solution Architecture Diagram

New article articles in ServiceNow Community · Jun 17, 2025 · article

Sharing visual architecture designs I’ve worked on for ITOM (Discovery, Event Management & Service Mapping).

These diagrams can be super useful for:

-Customer workshops and value discussions

- Internal training or onboarding

- RFPs, design reviews, and implementation planning

- Demo storytelling or proposal decks

If anyone’s looking for editable formats (Visio, Adobe After Effects, or high-quality PDF), feel free to connect with me on LinkedIn https://www.linkedin.com/in/abhishek-singh786/ — happy to share.

View original source

https://www.servicenow.com/community/itom-articles/servicenow-itom-discovery-event-management-amp-service-mapping/ta-p/3291198