Customer Service Management (CSM)

ServiceNow Customer Relationship Management (CRM) has grown in use for a while now; supporting the fact that delivering excellent customer ser...

In an age where the digital revolution is reshaping everything from retail to transportation, the public sector has been called upon to keep u...

By 2024, organizations providing a total experience will outperform competitors by 25% in satisfaction metrics for both customer experience (C...

With over 50 years of experience as a strategic partner for the United Nations (UN) system, the United Nations International Computing Centre ...

Governments, ranging from small municipalities to sprawling federal organizations, are dealing with existing technical environments that are o...

This top-ranked public university in Australia wanted to create a better experience for students enrolling in its academic programs. Getting p...

Empowering partners with Telecom Order Management When ngena implemented ServiceNow's Telecommunications Service Management (TSM) and Order Ma...

Eclipx Group is an established leader in vehicle fleet leasing, fleet management, and diversified financial services in Australia and New Zeal...

With 12,000 customers and 40,000 employees worldwide, this global medical technology company provides innovative products and services that im...

Headquartered in Frankfurt, Germany with business operations in the United States, South America, Europe and Asia, ngena’s mission is to unite...