ITX Services | Thirdera

SSL/TLS certificates are essential for securing internal/external-facing websites and corporate systems, along with protecting user data. By e...

Many companies today have portals or platforms through which end users can register their IT incidents or requests. However, not all organizat...

Customer service has become an essential corporate objective in today’s market conditions. Services must have the greatest efficiency and the ...

From HR service delivery to IT operations management and every business workflow in between, the ServiceNow platform enables organisations to ...

We love the way that the ServiceNow community joins together in excitement during the version releases. Even though we know there’s going to b...

This public pension system serves educators around the state. The organization used and maintained the same IT Demand and Project Management S...

Upgrading your ServiceNow instance is a crucial part of platform maintenance. The upgrade process moves your instance to a new ServiceNow rele...

This federal government agency responsible for economic analysis used performance appraisals to make decisions related to employee development...

It feels like everywhere you look, customers are telling incredible stories about the cool innovations they're making with ServiceNow. These s...

What does the new year bring for the companies that leverage ServiceNow to achieve digital transformation and automation? How is modern techno...

The long-awaited opportunity to make use of Artificial Intelligence (AI) and Machine Learning (ML) to drive down costs and improve customer ex...

Serving the IT needs of thousands of employees across state government, K-12, and higher education, this state’s Information Technology Depart...

A new survey from Thirdera found that workers in IT, HR, Finance and other roles welcome the use of tools that automate processes and improve ...

With the Quebec release, ServiceNow's IT Business Management (ITBM) solution brings a large and enhanced set of capabilities in a single power...

While the need for speed certainly isn’t new, it has never been more urgent or important. In response to the COVID-19 pandemic, companies in e...

Just as computing has gone through three waves, from mainframe to distributed systems to cloud, we’re on the precipice of a third evolutionary...