AI and Future of Work

Banks, credit unions, investment firms, and brokerages have relied on AI-driven tools for a longer period of time that almost any other busine...

Grouping all patient care-related businesses under "the healthcare industry" is as oversimplified as describing our work as "something with AI...

This global enterprise sought to modernize their 14-year-old ServiceNow instance, hampered by excessive customization, to improve service desk...

One of the most exciting advancements with AI is the shift toward Agentic AI—AI that not only responds to user inputs but takes proactive acti...

Artificial intelligence (AI) is changing how we interact with technology, driving improvements in business processes and customer experiences....

As artificial intelligence (AI) and machine learning (ML) continue to transform entire industries, organizations increasingly need robust gove...

Bill McDermott (Chairman and CEO of ServiceNow) and Ravi Kumar (CEO of Cognizant) join HFS Research Chief Analyst Phil Fersht to explore how A...

For this global retailer, transforming their customer service operations meant reimagining how technology could create seamless, instant suppo...

There is considerable excitement surrounding the release of ServiceNow GenAI, which now allows organizations to seamlessly integrate ServiceNo...

As leader of the Experience Practice at Thirdera, a Cognizant company, I've found unexpected inspiration in Will Guidara's "Unreasonable Hospi...

The hype around GenAI reached a fever pitch recently. Promises of revolutionizing industries, streamlining operations, and unlocking new reven...

The rise of deskless workers — those who are not anchored to a traditional office space — is reshaping the landscape of employment and operati...

Nowadays, efficiency and innovation are not merely goals; they are necessities for survival and growth. One of the critical areas demanding su...

GenAI is an exciting and rapidly expanding field that is poised to revolutionize the way we work and interact with technology. As with any tra...

The robust and rapid technological advancements in AI bring along an ongoing stream of innovations - something I highlighted in my last blog: ...

Generative AI (GenAI) has dominated 2023 tech conversations. In recent months, we've seen the introduction of advanced generative services tha...