hello i'm deborah mcgrath senior technical product marketing manager at servicenow over the next several minutes you'll see key features of servicenow it business management applications and capabilities that will enable your organization to scale work to deliver desired business outcomes faster siloed hierarchies and rigid work methods create insular structures that restrict the flow of information feedback loops and collaboration when information travels too slowly it results in a failure to adapt and an inability to get to market quickly and productivity ends up getting measured simply on output rather than desired outcomes with servicenow it business management you can stop obsessing over silos and start thinking about how your organization can embrace agile principles and hybrid work methods to quickly deliver the most value itbm helps you embrace agile principles so you can eliminate delays driven by rigid work methods it enables your teams to scale work by continually iterating and improving and it allows you to quickly deliver outcomes with value rather than just output to see how we'll log in as a project manager paul martin who relies on it business management to enable him to define plan track and monitor all his projects in a single location his home page is the project manager dashboard which gives him overall details about project costs benefits status and much more in addition project workspace provides paul at a glance overviews of the projects he manages and drill down support for multiple project methodologies including waterfall hybrid scrum agile and scaled agile framework it also enables seamless integration with servicenow devops paul is currently managing the new hire surveys project which is a hybrid project that combines both waterfall and agile work methodologies when clicking on the project card the analytics tab is displayed showing paul real-time status information including what phase the project is in overall status percent complete and time elapsed he can also view a variety of other important kpis such as stories by state tasks by state resource plans task assignments and both cost and benefit trend analyses the widgets he sees on the analytics view will vary depending on whether the project is waterfall agile or hybrid please this project is on track paul selects the planning tab to view the project console which shows a timeline of the scheduled work the initiation and planning phases are waterfall but the development phase will be handled by a team using agile scrum he expands the initiation phase to see the additional project tasks that make up this phase of the project hovering over the development phase he sees the two curved arrows icon indicating that they're using agile to complete that work instead of project tasks agile project phases are comprised of stories and to see the stories paul switches from the project console view to the project workbench this view provides a timeline of the project phases on the top of the screen and a list of the work items on the bottom clicking on a phase from the project workbench paul will either see tasks for waterfall phases such as those in the initiation phase or stories if he selects an agile phase he can also switch to view project tasks or stories on a visual task board here he sees all the dev execution phase stories in lanes by state stories can be easily moved from one state to another to track progress using simple drag and drop and as stories are moved from one state to another the percent complete is also automatically updated the complete state is a common point of seamless integration with the servicenow devops solution which can then automate and approve changes in servicenow change management as required to move to production both solutions leverage the functionality shown in this visual task board next paul selects status report to view the status of the project here he's able to see key information about the project as a whole in order to track the project and make sure it stays on course you just saw how organizations can use servicenow for waterfall agile and hybrid work methods and how doing so enables them to embrace agile principles increase productivity and deliver business value quickly for the best business outcomes for additional information on how your organization can scale work to deliver faster with it business management visit servicenow.com itbm you