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Save the SYS ID! Converting an Application Service for Service Mapping

New article articles in ServiceNow Community · Jun 15, 2025 · article

Sometimes a Service Map is a different class such as calculated or discovered and you want to map CIs to it without creating a duplicate application service. Here is how to do it.

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https://www.servicenow.com/community/itom-blog/save-the-sys-id-converting-an-application-service-for-service/ba-p/3289663