[Music] organizations around the world are managing a hybrid workforce now more than ever they will need to provide personalized and contextually relevant self-service experiences to their employees directly in their productivity and collaboration workspaces they already use today servicenow and microsoft continue to deliver amazing employee experiences and enable digital transformation for our customers with servicenow and microsoft teams we're able to meet employees where they are so that they can increase productivity create and follow up on requests connect with a virtual or live agent for support 24 7 and receive needed updates or actions on an employee service request all directly in microsoft teams let's see how easy it is for an employee to use the chat in microsoft teams to replace a broken phone while working in teams maria has quick access to an embedded employee dashboard that has personalized contextually relevant information and updates she notes that the it team is now stocking the latest phone and decides it's a great time to upgrade her current device that has a cracked screen maria quickly requests a new phone using the servicenow virtual agent which is available 24 7. the virtual agent responds to maria using natural language understanding and a simple conversational experience guides her through each action step by step confirmation and a link to her request helps maria know the order is underway she needs to update the mobile number on file with her employer and can also take care of this using the virtual agent in teams servicenow immediately kicks off the workflows and automatically routes requests for approvals or fulfillment as needed since she never left teams she's quickly able to return to her work the approved phone request is reviewed by the agent who notes maria's color selection is out of stock the integration between servicenow and microsoft teams makes it easier and faster to solve unexpected problems from within the record the agent can start a chat with the employee to ask if she would like to wait for or proceed with a different color the employee okays a different color by chat and the agent proceeds to fulfill the request in servicenow it's easy to document the team's chat within servicenow the agent can import relevant chat messages directly onto the request this ensures a complete record of activity should another agent or approver need to review the request as the agent completes the shipment information a notification in teams tells maria her new phone will arrive soon if needed she can even take action from the alert such as responding to the agent from the chat servicenow and microsoft give employees the support they need when they need it from anywhere to power the future of work we're simplifying work for everyone and helping you make your world of work work better