so bob evans of cloud wars states that our ceo bill mcdermott has a vision that quote is helping to redefine and redirect the enterprise software business so bill mcdermott himself says that behind every great experience is a great workflow and that the now platform is the platform of platforms for a digital experience now of course i couldn't agree more and by you taking some of your time to watch this demo you may be searching for something more than just a point solution help desk tool or some ad hoc ticket process you may be looking for a better way for your it team in this video i can show you there actually is a better way and we'll focus on three main areas we're going to learn the benefits of the now platform and how it orchestrates the complex cross enterprise workflows that really empower great employee and customer experiences also we'll give a little insight in how to control the chaos of it with those digital workflows on a single unified platform finally we'll look how to transform the impact the speed and delivery of it putting all this together now the now platform really automates work for everyone not just a certain team or a group or someone using the solution it delivers a seamless experience for everyone and really connects the enterprise powering all the applications and reporting with a single common data structure as well as something like a service aware cmdb so let's start here we are as an employee and we have an issue with our email this out of the box employee service center portal helps create a best-in-class service experience we can see that the virtual agent is addressing our issue in natural human language using natural language understanding really offering insights around outages which may be offering insight to myself about my email issue but we also see it's offering prescriptive knowledge articles as a way to self-diagnose this email issue and if all else fails the virtual agent automatically creates a ticket in which it auto assigns an auto routes to a human agent with those specific skill sets so incidents with incident management by servicenow we can restore services faster with intelligent routing and built-in collaboration functionality for example as a help desk agent we are offered a slew of helpful solutions like this mobile agent app we see here we can see that a notification has popped up on my device on the recent email issue we just saw on the front end now because we are leveraging the now platform a single platform with a single code base and a mobile first app all together this agent is given a modern experience in incident management all the at-a-glance information to make meaningful actions without being chained to a desk also the ability to reassign this task or make comments or as well as leverage all the tools and the security of the mobile device so as we head back over to our desktop application we can see this is agent workspace this agent is given a single pane of glass view with all the activities happening now as we drill into that recent incident that was automatically assigned and routed to us we can see all the details are needed to quickly address this issue as well as the pertinent information that surrounds the issues such as task slas affected cis child incidents impacted services and so on even with embedded ai that helps populate specific help information to better solve my issue previous similar incidents with potential workarounds which can be easily copied into the incident and will follow the life cycle of this issue for all teams to leverage not just to help desk team even the ability to drill down into the health of the ci and other incidents that may be attached to the ci all thanks to the service aware cmdb and bringing other teams in to help with this issue is easy as well with a simple right click we can include the problem management team to help with such issues as we switch over to the problem management team we can see a similar single pane of view glass within our problem management record this manager is not having to search all around for information or making calls back to the help desk team searching emails and it's really the now platform providing a continual and robust experience for all areas of the enterprise out of the box and not just certain teams within the organization even a full knowledge base to help with root cause analysis or these inherent service mapping capabilities thereby helping to identify root cause of issues and proactively prevent future disruptions within problem management and the help desk teams so change in release management let's head back to our help desk agent within agent workspace one last time to highlight the simplicity of a change request or the change request process so after working with the problem management team we understand that a change is needed and again with a simple right click we can request that change so switching over to the change manager we can see this out of the box change management dashboard showing us that there is a change that has been opened today as we drill into the request we can see all the information in context from the help desk team from the problem management team as well as all the work around solutions and notes all presented contextually to help speed the approval process at the same time alleviating risk and continuing to maintain control over the process this again is thanks to the now platform a single source of truth now what about accelerating change at the speed of devops now servicenow does this out of the box with automated change approval processes this has underlying prescriptive approaches as dictated by policy inputs and decision tree conditions really giving control in every aspect of automated change processes from creation to approval and it's really minimizing change impact with clear information on risk as well as any scheduling conflicts and things of that nature so this concludes my quick demo on how to turbo charge incident problem change there really is a lot more but hopefully this gives you insight on how to leverage the now platform to help drive and turbo charge that incident problem change process on a single cloud platform the now platform really takes you from a franken-part rats nest of point solutions or cloud solutions to an orchestrated crossed enterprise workflow machine that really empowers great employee and customer experiences and it really allows groups involved to control the chaos of i.t with those digital workflows on that unified platform and the results are really transforming the impact speed and delivery of it for all of our customers so for a deeper dive on this demo or any of the subject matter on this demo please reach out to your account rep also check out some of the useful links found here and with that i thank you for spending your time with me